Compliance & Audit Specialist - Contract & SOP Excellence

The Adecco Group; Kraków; On-site; PLN 90,000 - 150,000; Full time

Job summary

The Adecco Group in Kraków is seeking a Compliance Specialist to manage administration and audit of Pontoon MSP compliance processes, including client contract requirements and internal SOPs. Some evenings may be required, with shifts typically 11:00-19:00 CET or 12:00-20:00 CET.

Key duties include monitoring client-specific requirements, tracking non-compliance, and collaborating with Pontoon MSP Teams to meet service levels. Strong communication and MS Office proficiency are essential.

Qualifications

• Bachelor degree in related field or equivalent experience.
• Three (3) years’ experience in a service-provider environment.
• Two (2) to four (4) years of compliance experience preferred but not required.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Excellent customer service skills.
• Strong attention to details, analytical, organizational and communication skills.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

Responsibilities

• Monitors and audits client-specific requirements per client contract terms.
• Tracks non-compliance and communicates and interacts with Pontoon MSP Teams and suppliers.
• Works with the Pontoon MSP Teams to facilitate a team-results oriented culture making sure that clients’ required service levels and contractual requirements are achieved.
• Administers audit of internal functional teams following predetermined audit schedule to ensure adherence to standard operating procedures.
• Documents issues and maintains formal tracking process for all assigned tasks.
• Reviews and reports on compliance audits regularly. Takes corrective action according to compliance policy.
• In conjunction with Pontoon MSP Teams, develops action plans to resolve compliance issues.
• Escalates issues to Pontoon MSP Director, Compliance to resolve complex issues.
• Provides feedback regarding recommended solutions to improve compliance.
• Establishes, fosters, and maintains working relationships with Colleagues, senior management, Pontoon MSP clients and suppliers.
• Participates in special projects and performs other duties as assigned.

Skills

Communication

Attention to detail

Analytical skills

Organizational skills

Customer service

MS Office

Education

Bachelor degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

The Adecco Group in Kraków is seeking a Compliance Specialist to manage administration and audit of Pontoon MSP compliance processes, including client contract requirements and internal SOPs. Some evenings may be required, with shifts typically 11:00-19:00 CET or 12:00-20:00 CET.

Key duties include monitoring client-specific requirements, tracking non-compliance, and collaborating with Pontoon MSP Teams to meet service levels. Strong communication and MS Office proficiency are essential.