Community Success Agent

SwissBorg; Remote; PLN 126,000 - 169,000; Full time

Job summary

A fintech company in Poland is seeking a German speaking Customer Service Agent to join their Community Success team. You will deliver exceptional customer support via email, phone, and chat, assisting users with their inquiries. The ideal candidate should be fluent in both German and English, with experience in customer service. The role offers flexible working hours, a MacBook, and cultural inclusivity. Join us to revolutionize wealth management in the digital age.

Benefits

Flexible working hours

25 vacation days + local holidays

Annual company retreats

Continuous learning opportunities

Qualifications

• Experience in a customer-centric environment.
• Familiarity with crypto or blockchain ecosystem.
• Ability to work independently and manage time effectively.

Responsibilities

• Deliver exceptional customer support in German and English.
• Assist users via email, phone, and chat.
• Participate in project-based tasks.

Skills

Fluency in English

Fluency in German

Customer service experience

Critical thinking

Tools

Zendesk

Freshdesk

Job description

At SwissBorg, our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 880,000+ verified users, offering the best price and liquidity across 15 fiat currencies to buy 300+ cryptocurrencies. Users can earn yield, diversify their portfolios with our themed crypto bundles, and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding, with more than $1.9 billion in assets held in the app and over 55,000 premium users.

Join us in shaping the future of finance, pushing the boundaries of what's possible, and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively.

Join the team to help revolutionise the world together!

We are hiring for a German speaking Customer Service Agent to join our Community Success team. If you like to help others, seek to understand and are hard working experienced customer service agent, it’s your chance to join and be part of the new financial era from behind the scenes.

What You’ll Be Doing:

• Deliver exceptional customer support to our community members in both German and English
• Assist users through various channels; Including email, phone and chat
• Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are
• Participate in occasional side projects, or project based tasks efficiently
• Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
• Share user insights and feedback with the relevant teams to help improve our products and processes
• Report and document bugs in the appropriate channels to support our development teams
• Immerse yourself in our product and the crypto world

About you:

• Fluency in English and German is a must; French, Spanish or other languages are a bonus
• Experience working in a customer-centric and customer-facing environment
• You listen carefully, read attentively, and strive to fully understand customer needs
• You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease
• You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions
• You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity
• Must have personal or professional experience with Crypto or the blockchain ecosystem

Why you should apply:

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• BORG bonus based on our meritocratic system
• Flexible working hours
• 25 working days of vacation + local holidays
• We\'ll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Annual company and team retreats - we\'d love to see you at the next one
• Continuous learning and development opportunities

If our job description speaks to you, but you don’t feel like you meet 100% of the requirements, apply anyway! You may have skills we didn’t even know we needed.

At SwissBorg, we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone!

Familiarising yourself with our product is crucial for anyone looking to join our team. Please make sure to test the app, explore our blog for the latest developments, and follow our Careers Page, LinkedIn, and X for regular company updates!