Collection Specialist, UK Team

Electrolux Group; Kraków; Hybrid; PLN 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Medical insurance

Cafeteria Platform for Multisport or V

Discounts on Electrolux products

Discounted meals in canteen

Learning opportunities and flexible/c…

Job summary

Electrolux Group seeks a Collection Specialist to join the Global Shared Service Center in Kraków, reporting to the OTC Team Leader. You will manage overdue accounts, communicate with customers, and support cross-functional teams from Finance, Sales, and other units.

Based in the Kraków office at Aleja Powstańców Śląskich 26 (Onyx), you will work in a hybrid setup, with regular 9:30–17:30 Mon–Thu and 8:40–16:40 Fri hours, contributing to key finance metrics while developing your expertise.

Qualifications

• University degree in Finance/Accounting or related field.
• Experience in collections.
• Knowledge of credit management is advantageous.
• Good knowledge of accounting policies and procedures.
• Excellent English (C1) with strong communication skills.
• Proficient MS Office; Excel skills valued; SAP is a plus but not required.
• Ability to multi-task under pressure and be detail-oriented.

Responsibilities

• Perform collection processes for assigned entities and contact overdue accounts with high customer service levels.
• Monitor accounts, evaluate payment history, and assist in resolving unclear payments.
• Prepare periodic reports and update process documentation.
• Support Credit Analyst activities as needed.
• Develop and maintain professional relationships with Business Units, Sales and customers.
• Contribute to Electrolux Group and Sector goals (Sales, DSO, EBIT, NOWC).

Skills

Customer service

English proficiency

Multi-tasking

Attention to detail

Communication skills

Education

University degree in Finance/Accounting

Tools

MS Office

Excel

SAP

Job description

Job Description

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Job Description

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

We are looking for a new colleague to join our UK Collection team. The role is based in our Global Shared Service Center in Krakow and reports operationally to OTC Team Leader.

In detail you will:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering high level of customer service.
• Monitor customer accounts and following up on overdue accounts. Evaluating customer account and payment history. Participating in resolution of unclear payments
• Prepare reports (periodical and upon request). Preparing and updating process documentation
• Support Credit Analyst activities, if needed
• Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
• Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)

Qualifications & Requirements:

• University Degree in Finance/Accounting or any related,
• Previous experience in Collection,
• Knowledge of Credit Management process will be an advantage,
• Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environment,
• Very good level of English-C1, both verbal and written,
• Very good verbal and written communication skills with ability to deal with sensitive and confidential information,
• Working knowledge of MS Office, very good excel skills, SAP in nice to have but not mandatory,
• Demonstrated knowledge and experience in reviewing and interpreting financial reports and data,
• Strong customer service skills with proactive and result driven approach,
• Ability to multi-task under pressure,
• Detail-oriented with an eye for continual process improvement.
• Availability to work between 9:30-17:30 Monday-Thursday, 8:40-16:40 Friday

Where you'll be:

You will be based in a newly renovated modern office in Kraków at Aleja Powstańców Śląskich 26 (Onyx building) with car parking space. Our Shared Service Center hires around 1.000 employees dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.

Benefits highlights:

• Hybrid work environment (5 days working from home each month)
• Medical insurance
• Cafeteria Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path
• Discounts on our award-winning products
• Discounted meals in our canteen
• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers
• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to:

www.electroluxgroup.com.