Cloud Operations Owner

DS Smith; Kraków; On-site; PLN 279,000 - 424,000; Full time

Job summary

DS Smith is seeking a Cloud Operations Owner (AWS) to lead the operational performance, governance, and continuous improvement of AWS cloud services across Europe. You will partner with internal teams and providers to deliver secure, reliable, and high-performing cloud platforms supporting the business.

The role emphasizes service management, incident resolution, and collaboration with Cloud, DevOps, Engineering, and Security teams to drive digital transformation in a global packaging company.

Qualifications

• Experience managing AWS cloud operations in enterprise or managed services.
• Strong knowledge of AWS services: EC2, S3, RDS, VPC, IAM, CloudWatch.
• Experience with ITIL-based service management.
• Proven vendor/partner management capability.
• Strong incident, problem, and change management experience.
• Excellent communication and stakeholder management skills.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure automation.
• Understanding of cloud security, compliance, and FinOps principles.
• AWS certifications and related cloud qualifications are advantageous.

Responsibilities

• Act as the primary operational contact for AWS services.
• Lead major incident management and drive timely resolution with internal and external partners.
• Monitor and manage service performance against SLAs, KPIs, and targets.
• Drive continual service improvement initiatives and operational excellence programmes.
• Manage governance across incident, change, release, and transition processes.
• Conduct root cause analysis and implement preventative measures.
• Oversee AWS infrastructure operations across compute, storage, networking, and security services.
• Ensure compliance with security, audit, and regulatory requirements.
• Collaborate with Cloud, DevOps, Engineering, and Security teams to support business priorities.

Skills

AWS operations

Incident management

Stakeholder management

ITIL framework

DevOps

CI/CD

Automation/infrastructure

Vendor/partner management

Cloud security/FinOps

AWS certifications

Tools

EC2

S3

RDS

VPC

IAM

CloudWatch

Job description

Cloud Operations Owner (AWS)

About the role

We are looking for an experienced Cloud Operations Owner (AWS) where you will have the chance to shape the future cloud operations of DS Smith, leading the operational performance, governance, and continuous improvement of our AWS cloud services. This is a highly visible role at the heart of our technology organisation, where you’ll act as the operational owner for AWS services, partnering with internal teams and strategic service providers to deliver secure, reliable, and high-performing cloud platforms that support our business across Europe.

What you’ll be doing

As our Cloud Operations Owner, you’ll be responsible for ensuring our AWS services operate effectively, efficiently, and securely while driving continuous improvement across the cloud estate.

Key responsibilities include:

• Acting as the primary operational contact and escalation point for AWS services.
• Leading major incident management and driving timely resolution with internal and external partners.
• Monitoring and managing service performance against SLAs, KPIs, and operational targets.
• Driving continual service improvement initiatives and operational excellence programmes.
• Managing governance across incident, change, release, and transition processes.
• Conducting root cause analysis and implementing preventative measures.
• Overseeing AWS infrastructure operations across compute, storage, networking, and security services.
• Ensuring compliance with security, audit, and regulatory requirements.
• Working closely with Cloud, DevOps, Engineering, and Security teams to support business priorities and digital transformation initiatives.

What we’re looking for

We’re seeking a cloud operations professional who combines strong technical knowledge with exceptional service management and stakeholder engagement skills.

You’ll bring:

• Experience managing AWS cloud operations within enterprise or managed service environments.
• Strong knowledge of AWS technologies including EC2, S3, RDS, VPC, IAM, and CloudWatch.
• Experience working within ITIL-based service management frameworks.
• Proven vendor and partner management capability.
• Strong incident, problem, and change management experience.
• Excellent communication and stakeholder management skills.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure automation.
• An understanding of cloud security, compliance, and FinOps principles.
• AWS certifications and relevant cloud qualifications would be advantageous.

Why join us?

At DS Smith, together with International Paper, we’re redefining packaging for a changing world. With more than 60,000 colleagues worldwide, we’re a leading provider of sustainable packaging solutions, creating innovative products that help our customers reduce waste, improve efficiency, and accelerate their sustainability ambitions. We’re committed to building a diverse and inclusive workplace where everyone can thrive, contribute, and succeed. If you’re excited by the opportunity to make an impact in a global organisation undergoing significant transformation, we’d love to hear from you.

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