Cloud Engagement Consultant

UNIT4 NV; Wrocław; On-site; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Remote working opportunities

Global Wellbeing Days

Mentors and role models

Act4Good sustainability program

Job summary

UNIT4 is seeking a Cloud Engagement Consultant to join our Cloud Hub team in Poland. You will serve as the first point of contact for cloud-related questions, coordinate communication around service requests, and drive standardization of engagement resources and knowledge content.

You will enhance content discoverability, ensure compliance and security, and develop user guides and training materials to promote adoption of new tools and processes across a global, 24/7 environment.

Qualifications

• Bachelor’s degree in IT/CS or related field with 3+ years in Cloud or IT service experience.
• Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
• Strong communication and stakeholder management across technical and non-technical teams.
• Experience with knowledge base management, documentation, and ITSM tools such as ServiceNow.
• Organized, proactive, and flexible to support a global 24/7 environment.

Responsibilities

• Respond to Cloud inquiries as the primary contact in collaboration with Cloud Operations.
• Coordinate service request communication with timely updates and SLA visibility.
• Facilitate cross-functional collaboration across internal and external stakeholders.
• Improve knowledge base repository content and relevance.
• Enhance search and content discoverability for users.
• Ensure compliance and security across documentation and communications.
• Standardize cloud engagement resources and processes for clarity and alignment.
• Create user manuals and training materials tailored for different users.
• Implement feedback mechanisms for continuous improvements.
• Support training and adoption of new tools and features.
• Maintain domain awareness on relevant technologies and practices.
• Participate in Cloud Hub activities and delivery projects.

Skills

Cloud experience

Stakeholder management

Knowledge base management

ITSM tools

ServiceNow

Clear communication

Global 24/7 support

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Job description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

We are seeking a Cloud Engagement Consultant to join our Cloud Hub team. In this role, you will foster clear, consistent communication between stakeholders and Cloud Operations, ensuring that all Cloud-related inquiries and service request communications are handled effectively. You will serve as the first point of contact for Cloud-related questions, maintain and enhance our AI-driven knowledge base, enhancing content discoverability, and ensuring compliance and security. In addition, you will help standardize processes and resources related to Cloud engagement and services, driving greater transparency, alignment, and ease of use for stakeholders. You will also develop user guides and training materials, implement feedback mechanisms, and support initiatives that promote adoption of new tools, processes, and services.

Key Responsibilities

• Respond to Cloud Inquiries - Serve as the primary point of contact for all Cloud-related questions, ensuring timely, accurate responses in collaboration with Cloud Operations.
• Coordinate Service Request Communication - Manage communication around Cloud service requests, providing stakeholders with timely updates, tracking progress, and ensuring visibility of SLAs and delivery milestones.
• Facilitate Cross-Functional Collaboration - Enable clear communication across internal and external stakeholders, ensuring effective, responsive, and transparent engagement.
• Improve Knowledge Base Repository Content - Continuously update and refine the AI-driven knowledge repository, addressing content gaps and improving relevance, accessibility, and discoverability.
• Enhance Search and Content Discoverability - Optimize search functionality and ensure content can be easily found and applied by users.
• Ensure Compliance and Security - Maintain compliance and security standards across all documentation and communication, especially regarding sensitive or regulated information.
• Standardize Cloud Engagement resources and processes - Create and maintain high-quality, consistent materials, including communications, the service catalog, and other user-facing tools, to enhance clarity, alignment, and overall stakeholder engagement.
• Create User Manuals and Training Materials - Produce clear, user-friendly manuals, guides, and training content tailored for different user groups.
• Implement Feedback Mechanisms - Collect insights from stakeholders to inform continuous improvements in communication, knowledge content, and engagement tools.
• Support Training and Adoption - Assist in training initiatives that promote best practices and help users adopt new tools, processes, and features.
• Maintain Domain Awareness - Stay informed on relevant technologies, services, and organizational practices to ensure accurate, timely, and value-driven support and engagement.
• Participate in Cloud Hub Activities and Delivery - Take an active role in Cloud Hub initiatives, collaborating on Cloud engagement activities, delivering content, and ensuring smooth execution of projects and programs.

Qualifications

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field, with 3+ years of Cloud or IT service experience.
• Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
• Strong communication and stakeholder management skills across technical and non-technical teams.
• Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
• Organized, proactive, and flexible to support a global 24/7 environment.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience,and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:

• a culture built on trust - giving you freedom and autonomy to be successful.
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Dayswhen the whole company can switch off and prioritize well-being.
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talentin the software industry.
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone atUnit4 to come together and engage in actions that benefit society and the planet.
• a safe and inclusive working environment - supported by our Employee Resource Groups, which areopen to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, andPeople of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though - we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing

Explore our benefits and discover how we create a truly rewarding experience - combining practical and tangible benefits with meaningful support.