Clinic Excellence & Program Lead

Mars, Incorporated and its Affiliates; Niepołomice; Hybrid; PLN 134,000 - 201,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Employee Assistance Program

MultiSport card

Subsidized meals

Pet food allowance

Job summary

Royal Canin, part of Mars, Incorporated and its Affiliates, seeks a Strategic Perfect Clinic Manager to lead program deployment across markets from Niepołomice. You will drive clinic standards, collaborate with sales and cross-functional teams, and translate insights into executable actions to elevate veterinary customer experiences.

You will shape clinic success metrics, guide training programs for sales staff, and ensure alignment with global strategies while adapting to local market

Qualifications

• Experience in Category Management, Marketing, Sales, Customer Development, Shopper Insights, or a related commercial function.

Responsibilities

• Lead the design and deployment of the Perfect Clinic program across markets within the cluster.
• Define and evolve the Perfect Clinic Picture of Success with knowledge, clinic experience, recommendation, and assortment standards.
• Partner with Sales Teams to ensure engagement, implementation, and consistent execution in veterinary clinics.
• Collaborate with Category, Portfolio, and cross-functional teams to align strategies and maximize impact.
• Leverage customer, market, and shopper insights to identify opportunities and improve clinic execution standards.
• Develop and track KPIs measuring the effectiveness of Perfect Clinic and Nutrition 360 initiatives.
• Organize and support training programs enabling sales associates to deliver best-in-class customer experiences.
• Share local market insights and adapt global strategies to local business needs.

Skills

Category Management

Marketing

Sales

Customer Development

Shopper Insights

Analytical skills

Job description

Royal Canin, part of Mars, Incorporated and its Affiliates, seeks a Strategic Perfect Clinic Manager to lead program deployment across markets from Niepołomice. You will drive clinic standards, collaborate with sales and cross-functional teams, and translate insights into executable actions to elevate veterinary customer experiences.

You will shape clinic success metrics, guide training programs for sales staff, and ensure alignment with global strategies while adapting to local market