Client Support Specialist - Associate 1

STATE STREET CORPORATION; Województwo pomorskie; On-site; PLN 54,000 - 66,000; Full time

Benefits offered by this job

Permanent contract

Birthday/anniversary holidays

Gold Medical Package

Premium life insurance

Language and development programs

Job summary

STATE STREET CORPORATION is seeking a Client Service Specialist to support onboarding and ongoing client account maintenance. You will work under a BOaT manager, acting as the liaison with clients, sub-custodians, and internal teams to ensure accurate onboarding and efficient servicing.

The role emphasizes strong communication, attention to detail, and timely handling of inquiries. A minimum 3 days per week in-office presence is required, with a focus on compliance and client satisfaction.

Qualifications

• Experience in client servicing or onboarding is beneficial.
• Strong written and verbal communication in English.
• Ability to work under deadlines with high accuracy.

Responsibilities

• Serve as primary point of contact for clients, sub-custodians, and internal teams for market-related activities.
• Monitor regulatory changes to ensure client accounts remain compliant.
• Assist with new fund launches and account opening packages for documentary markets.
• Maintain and close accounts as required (mergers, conversions, name changes, renewals).
• Provide timely responses to all inquiries and ensure smooth onboarding.

Skills

Client service

Communication

Attention to detail

English proficiency

Microsoft Office

Education

Finance/Accountancy/Business degree preferred

Job description

Who we are looking for:

This position is integral to the successful completion of client onboarding set-ups as well as fostering key relationships with our internal and external customer base. Under the supervision of a Business Onboarding and Transitions (BOaT) manager, Client Service Specialist will be responsible for opening and maintenance of client accounts at State Street and contribute to transformation of our operations.

Why this role is important to us:

Business Onboarding and Transitions (BOaT) team plays a key role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we want to provide exceptional level of service starting from Day 1, which is why seamless onboarding process is essential. In your role you will be working with internal and external parties to ensure positive onboarding experience to our clients.

What you will be responsible for:

• Acting as a point of contact with clients, sub-custodians and internal departments for market related activities and inquiries.
• Monitoring market changes in order to take any necessary actions needed to keep our clients’ accounts compliant with regulations.
• Assisting clients with new fund launches and account opening requests, what includes preparation of the account opening packages for the documentary markets.
• Maintaining and closing accounts where required, what includes mergers, conversion in/out, name changes, renewals, etc.
• Providing prompt responses and processing time on all received inquiries.

What we value:

• Strong commitment to interact with internal or external clients effectively and professionally.
• Strong communication skills.
• Attention to detail with high levels of accuracy.
• Ability to work in deadlines driven environment.
• Ability to work on own initiative.
• Proactiveness.
• Good command of written and verbal English language.
• Strong computer competence (Microsoft applications, Excel, Word).

Education & Preferred Qualifications:

• University Students or Graduates (preferably Finance, Accountancy or Business related degree) is an advantage
• Previous experience is not required

Please Note:

• This role requires a minimum of 3 days /week work from office
• Minimum Salary: zł60,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ. Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees. In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer:

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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