Client Service Manager, Officer

STATE STREET CORPORATION; Województwo pomorskie; On-site; PLN 119,000 - 145,000; Full time

Benefits offered by this job

Gold medical package for employees and

Private pension plan

Premium life insurance

Training programs

Volunteer days

Job summary

State Street Corporation is seeking a Client Service Manager (Officer) to deliver high-quality client service and operational oversight for a key client (PIMCO). You will act as a primary contact for custodians, brokers, and internal teams, coordinating global efforts to ensure consistent service delivery and strong stakeholder relationships.

The role requires 6+ years in asset servicing or related fields, with a focus on client servicing and relationship management.

Qualifications

• 6+ years of experience in Asset Servicing, Middle Office, Client Service, Custody, or Investment Operations.
• Experience in client servicing and stakeholder management.
• Experience working with custodians, brokers, or institutional clients.

Responsibilities

• Act as a key point of contact for the client, custodians, brokers, and internal stakeholders.
• Build and maintain strong working relationships with client counterparts and external market participants.
• Act as an escalation point for operational issues, ensuring timely investigation, resolution, and communication.
• Coordinate with global teams to ensure consistent service delivery and operational alignment.
• Support and oversee SWIFT testing, process enhancements, market changes, and client initiatives.
• Coordinate operational and client-related projects, ensuring timely delivery and stakeholder engagement.
• Monitor operational risk and ensure adherence to internal controls, procedures, and regulatory requirements.
• Maintain and improve process documentation and support continuous improvement initiatives.

Skills

Stakeholder management

Client servicing

Communication

Analytical thinking

Project coordination

Organizational skills

Problem solving

Relationship management

Education

Bachelor's degree in Finance or related field

Tools

SWIFT messaging

Job description

Role OverviewThe Client Service Manager (Officer) is responsible for providing high-quality client service and operational oversight to a key client (PIMCO), ensuring effective stakeholder communication, timely issue resolution, and a controlled operating environment.The role supports client-facing activities across market infrastructure, SWIFT connectivity, testing, onboarding, operational change initiatives, and relationship management with custodians, brokers, and internal teams.Key ResponsibilitiesAct as a key point of contact for the client, custodians, brokers, and internal stakeholdersBuild and maintain strong working relationships with client counterparts and external market participantsAct as an escalation point for operational issues, ensuring timely investigation, resolution, and communicationCoordinate with global teams to ensure consistent service delivery and operational alignmentSupport and oversee SWIFT testing, process enhancements, market changes, and client initiativesCoordinate operational and client-related projects, ensuring timely delivery and stakeholder engagementMonitor operational risk and ensure adherence to internal controls, procedures, and regulatory requirementsMaintain and improve process documentation and support continuous improvement initiativesMonitor service performance and identify opportunities to enhance efficiency and client experienceRequired Experience & Qualifications6 + years of experience within Asset Servicing, Middle Office, Client Service, Custody, or Investment OperationsExperience in client servicing and stakeholder managementExperience working with custodians, brokers, or institutional clientsBachelor's degree in Finance, Economics, Business, or a related fieldSkills & CompetenciesStrong communication and stakeholder management skillsStrong client-facing and relationship management capabilitiesAnalytical mindset with strong problem-solving skillsProject coordination and organizational skillsNice to HaveExperience working with global clients or in a multi-location operating modelExposure to SWIFT messaging, testing, onboarding, or implementation initiativesExperience coordinating operational or client-related projectsExposure to process improvement, automation, or change initiativesFamiliarity with Fixed Income, FX, Derivatives, or Collateral Management productsMinimum Salary:zł132,000 AnnualThe minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.We Offer:Permanent contract from day oneAdditional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)Gold Medical Package for employees and their families (partner and children)Premium life insurance package and private pension planWide range of soft skills training, technical workshops, language classes and development programsOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choiceVariety of well-being programsAdditional benefits available depending on the seniority of the roleAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementState Street's Speak Up LineZałącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce