Client Service Coordinator

DNV Germany Holding GmbH; Gdynia; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global maritime consultancy is seeking a passionate candidate to provide customer support and technical solutions related to marine CO2 reporting regulations. You will communicate effectively with clients, troubleshoot technical issues, and collaborate with internal teams. A degree in a relevant field and proficiency in English are required. This position offers a hybrid work model and various employee benefits.

Benefits

Hybrid workplace model

Wide portfolio of self-learning trainings

Medical package and life insurance

Pension Scheme and Profit Share

33 days of sick leave fully paid

Education support for language lessons

Access to holiday cabins in Norway

Qualifications

• At least 1 year of relevant experience in the maritime industry or customer-facing environments.
• Willingness to learn about marine CO2 reporting regulations.
• Experience in communication and relationship-building with clients.

Responsibilities

• Assist customers in finding solutions and building long-term relationships.
• Investigate and troubleshoot system-related issues.
• Review and verify technical documentation for various types of vessels.

Skills

Strong proficiency in English

Attention to detail

Solution-oriented mindset

Interest in technical troubleshooting

Education

Bachelor's or Master's degree in relevant fields

Tools

MS Office tools

Ticketing systems

Job description

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

We are seeking a candidate who is keen on working and communicating with customers and open to learning about marine CO2 reporting regulations and digital methods of verifying CO2 emissions. In this role, you will help clients follow industry regulations and meet environmental targets by ensuring they can efficiently use our digital services. You enjoy investigating system-related issues and are open to learning technical skills while providing excellent service via email, ticketing tool and from time to time during online meetings.

We don’t expect you to know everything — we will train you on the regulatory frameworks and digital tools so you can succeed.

Communication-related

• Assist customers in finding solutions and becoming trusted advisors by fostering long‑term relationships.
• Communicate promptly and professionally via email and ticketing tools.
• Take charge of creating and updating communication materials like guidelines, client support documents, FAQs, internal manuals, process flows, and mass communications.
• Promote and apply communication principles across the team.

Technical-related

• Investigate and troubleshoot system‑related issues.
• Demonstrate a proactive approach to identifying recurring technical/system‑related issues and collaborate internally to suggest system improvements.
• Review and verify technical documentation for various types of vessels.
• Work closely with the internal production team to understand regulations, processes, systems, and verification tools.

Working at DNV gives you a wide range of benefits, which are strongly aligned with our values, created with care for our employees’ work‑life balance, and enable them to dare to develop in their chosen fields.

Find some of them

• Hybrid workplace model (3 days in the office, 2 days from home + additional package of occasional home office days).
• A wide portfolio of self‑learning trainings on Coursera platform.
• Personal growth opportunities, focusing on employee competences.
• Medical package (Medicover) and life insurance, mental health helpline, grant for glasses.
• Pension Scheme (PPE) and Profit Share.
• 33 days of sick leave fully paid by the employer.
• We offer yearly salary review.
• Multisport card or sports allowance (Worksmile platform).
• Education support by subsidizing language lessons.
• Events and celebrations (ex. lunch cards, social events, Christmas and anniversary vouchers, wedding gifts).
• Sport, music and charity activities withing the internal community CONNECT Gdynia.
• Emphasis on Scandinavian working style, focusing on trust and empowerment.
• Access to holiday cabins in Norway.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

To maximise your chances, you need

• A Bachelor's or Master's degree in fields like naval architecture, mechanical engineering, nautical studies, environmental technologies, or data analytics.
• Strong proficiency in English (both written and verbal), as it's our official communication language.
• At least 1 year of relevant experience in the maritime industry or customer‑facing environments.
• Strong interest in learning technical troubleshooting and system investigation.
• Attention to detail and a solution‑oriented mindset to provide accurate and quick solutions to our customers.

Nice to have

• Knowledge of Greenhouse Gases and MARPOL Annex VI.
• Familiarity with ship systems, both operational and technical.
• Previous experience in an (IT) helpdesk role or as 1st line support.
• Working knowledge of MS Office tools and/or ticketing systems.

To apply for this position, please follow these steps

Prepare your CV in English.

Click on the “Apply” button and fill out the online application form. If applying from an external job portal, make sure you're redirected to ourcareer portal and apply from there.

Attach your CV to the application form and submit it as soon as you’re ready.

We will review all applications and reach out to selected candidates for a brief chat with our recruiter. If the feedback is positive, we will then arrange an interview with the hiring manager and the team.

If you have any questions about the application process or the position, please contact the recruiter – Maja Ivanković at [e-mail].

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country‑specific laws and practices