Chargeback Specialist

planet; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Equal opportunity employer

Job summary

Planet is hiring for a Chargeback specialist in Warsaw. You will manage daily chargebacks, liaise with card schemes and customers, and ensure accurate reporting for the Payments Team.

You will provide analysis to senior management and support other staff as needed, while adapting to a fast-growing global company and a hybrid work model requiring three days in the office.

Qualifications

• Minimum 5 years of Chargeback experience in acquiring.
• Strong knowledge of payment schemes regulations.
• Proficient with Excel and data analysis.
• Able to work both in a team and independently.
• Excellent numeric, organizational and communication skills.
• Ability to prioritise and meet deadlines.

Responsibilities

• Assist with the daily management of Chargebacks as part of Payments Team.
• Liaise with Card Schemes and customers to handle queries.
• Process and reconcile daily Acquirer Reports and other reporting.
• Provide reports and analysis to Senior Management.
• Provide administrative support and cover for absences.
• Be flexible with ad hoc duties as needed.
• Help the team achieve department targets.

Skills

Chargeback experience

Payment schemes knowledge

Excel proficiency

Communication

Time management

Organisational skills

Teamwork / self‑starter

Education

Fourth-level qualification or financial services experience

Tools

Excel

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

What you will do

• Assist with the daily management of Chargebacks and work as a key member of the Team.
• Follow set and agreed procedures to complete all daily tasks, in line with current and Industry best practice and service level agreements (SLA).
• Liaise with Card Schemes and Customers to handle queries.
• Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments.
• Process and reconcile daily Acquirer Reports, as well as other reporting requirements, ensuring that the information is accurate.
• Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.
• Providing reports and analysis to Senior Management.
• Providing general administrative support and cover to other staff for planned and unplanned absences.
• Be proactive in achieving the targets of the Payments Department.
• Any other such duties that may be required of you.

Who you are

• Previous experience in a Chargeback role is essential (min 5 years in acquiring)
• Strong and proven payment schemes regulations knowledge
• Computer Literate - comfortable working with excel.
• Work well within a team as well as on their own initiative
• Strong numeric skills
• Strong Organisational skills
• Good communication and interpersonal skills
• Ability to prioritise work in order to meet deadlines
• Must be able to communicate well and support key stakeholders and departments
• Ability to be flexible within a fast growing global company
• Quality focused with attention to detail
• Proven time management and the ability to deliver to tight deadlines
• Must display initiative and a common sense approach.
• Previous experience in a Chargeback Acquiring role is essential
• Third level qualification or experience within the financial services sector is advantageous, but not essential

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Benefits

• Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.