Cash Services Expert, Senior Associate

State Street; Kraków; Hybrid; PLN 78,300 - 95,700; Full time

Benefits offered by this job

Hybrid working model

Employee savings plan

Multisport card

Premium life insurance

Private pension plan

Gold medical package for employees and

Job summary

State Street Kraków is seeking an open‑minded professional to contribute to the Alpha platform team's mission of delivering comprehensive asset servicing. You will join a global team that combines real‑time data with asset intelligence to support institutional clients.

Responsibilities include daily checks, issue resolution, and collaboration with stakeholders across regions, while embracing internal procedures and continuous improvement.

Qualifications

• Experience in custody, middle office or fund administration is preferred.
• Strong client service orientation and communication with business partners.
• Proficiency with MS Excel and data handling.

Responsibilities

• Perform daily checks on file deliverables and investigate discrepancies.
• Take ownership of issue resolution and gain consensus from stakeholders.
• Monitor daily processes and internal/external communications, flag issues and suggest improvements.
• Develop and maintain relationships with client representatives and stakeholders.
• Collaborate with global team members on strategic initiatives and issue resolution.
• Maintain effective communication with colleagues and managers.
• Adhere to internal procedures and best practices.
• Provide guidance to less experienced team members.
• Support team spirit and collaborative culture.
• Lead initiatives that strengthen collaboration and continuous improvement.

Skills

Critical thinking

Problem solving

Decision making

Client service

Communication

Time management

Organization

Teamwork

Adaptability

Initiative

English

Proactive mindset

Willingness to learn

Education

3+ years in financial services

Tools

MS Excel

Job description

Who we are looking for

An open‑minded person who would like to contribute to the expansion of Alpha's footprint in Poland. Someone who values a great work atmosphere, being close to the managers, achieving goals, and resolving problems as a group within one big global Alpha team. Someone who has chosen finance as his life’s career path and wants to excel his knowledge. Surrounding great professionals will help grow both personal and professional development.

Job Description

We are looking for an individual to join the Alpha platform team, contributing to our mission to deliver comprehensive asset servicing.

What is Alpha Platform

State Street Alpha is the first front‑to‑back asset servicing platform from a single provider for institutional and wealth‑management firms. Alpha brings together real‑time data and asset intelligence across the investment lifecycle to help clients make better decisions and deliver growth.

What You Will Be Responsible For

• Perform daily checks on file deliverables, investigate discrepancies.
• Take ownership of issue resolution, engage others to gain consensus.
• Monitor daily processes and internal/external communication, flag issues and suggest improvements.
• Develop and maintain relationships with client representatives and stakeholders.
• Collaborate with global team members on strategic initiatives and issue resolution.
• Maintain effective communication with colleagues and managers.
• Adhere to internal procedures and best practices.
• Provide guidance to less experienced team members.
• Support team spirit and collaborative culture.
• Lead initiatives that strengthen collaboration and continuous improvement.

What We Value

• Critical thinking, problem solving, and decision‑making skills.
• Good client service skills and strong communication with business partners.
• Time management, organization, and team‑working skills.
• Adaptability, self‑motivation, and initiative.
• Proficiency in English.
• Proactive mindset and can‑do attitude.
• Willingness to learn and discover the industry.

Education & Preferred Qualifications

• 3+ years of experience in financial services – especially Custody, Middle Office, Fund Administration.
• Experience in customer service or other professional areas acceptable.
• Working knowledge of MS Excel.

What We Offer

• Hybrid working model – split between working from home and the office.
• Employee savings plan.
• Multisport card.
• Premium life insurance and private pension plan.
• Gold medical package for employees and families.
• Additional holidays – birthday day off and 3rd & 5th anniversary days off.
• International operating environment.
• Language classes and technical workshops.
• Soft‑skills training and development sessions with a mentor.
• Diversity of opportunities across challenging activities.
• Networking groups and committees.
• Variety of well‑being programs.
• Paid days off to volunteer for company‑driven initiatives.
• Technical or leadership career pathways.
• Permanent contract from day one.

Minimum Salary

In the primary location, the minimum salary is zł87,000 Annual.

Equal Opportunity & Inclusion

State Street is an equal‑opportunity and affirmative‑action employer. We welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and other protected characteristics. We are committed to fostering an environment where all employees feel valued and empowered to reach their full potential.