Capacity Management Consultant

Linklaters; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading global law firm in Warsaw is seeking a Capacity Management Consultant to monitor and manage technology capacity usage. The role requires 2-4 years of experience in a complex environment, strong analytical skills, and proficiency in tools like Excel and Power BI. The position offers a hybrid work model and a comprehensive benefits package, including private medical care and a fitness center.

Benefits

Private medical care

Free in-house fitness center

Life insurance

Worldwide travel insurance

Benefit Multisport club card

Qualifications

• 2-4 years of experience in technology capacity management.
• Ability to analyse operational performance data.
• Proficient in creating impactful reports and dashboards.

Responsibilities

• Monitor and manage technology capacity utilisation.
• Evaluate and forecast technology capacity requirements.
• Collaborate with teams for resource planning.

Skills

Operational performance analysis

Report creation and visualisation

Communication in English

Demand management facilitation

Analytical skills

Tools

Excel

Power BI

Job description

Capacity Management Consultant

For Linklaters Global Solutions Warsaw, we are recruiting for a Capacity Management Consultant to join our Tech & Data function.

About the Team

As a Capacity Management Consultant you will play a central role in monitoring and managing the Firm's technology capacity utilisation against purchased entitlements. Working closely with cross‑functional teams, you will evaluate operational impacts, develop capacity plans, and produce actionable reports to optimise cost and service levels. This role ensures technology resources are effectively aligned with the Firm’s strategic objectives and operational needs. You will be reporting to the Asset & Capacity Management Team Lead.

As Capacity Management Consultant, you will:

• Monitor and manage technology capacity utilisation across the Firm’s technology estate, evaluating impacts on operational performance as defined in ITIL services.

• Evaluate and forecast technology capacity requirements to determine impact on operational performance.

• Collaborate effectively with Product and Platform teams and senior leadership, gathering inputs for long‑range resource planning.

• Develop short‑ and medium‑term operational capacity plans to optimise cost and service levels.

• Liaise with suppliers and vendors to adjust technology capacity as required.

• Facilitate demand and backlog management processes, deploying resources as necessary.

• Produce regular and ad‑hoc reports, visualisations, and dashboards to communicate technology capacity insights to stakeholders.

• Collaborate with internal teams to identify and address capacity needs, including assessment of potential constraints and scenarios for future growth or reduction.

• Support day‑to‑day volume changes and respond to urgent operational requests.

• Assist in preparing operational forecasts and scenario analyses to support decision making.

• Monitor overall capacity utilisation and recommend adjustments to enhance efficiency and performance.

Apply if you:

• Have 2‑4 years of experience in monitoring and managing technology capacity within a large, global, and technically complex environment.
• Are skilled in analysing operational performance data and assessing the impact of technology capacity on service levels.
• Demonstrates proven ability to create impactful reports, dashboards, and visualisations using analytics and reporting tools such as Excel & Power BI. Shows proficiency in producing both regular and ad‑hoc reports, visualisations, and dashboards to effectively present insights and actionable recommendations to stakeholders.
• Communicate clearly and confidently in English with stakeholders at all levels, including directly with business and various stakeholders.
• Possess a solid background in developing and implementing short and medium‑term operational capacity plans.
• Have experience facilitating demand and backlog management processes, including deploying technology resources where needed.
• Are adept at identifying capacity constraints and working proactively with stakeholders to address resource challenges as they arise.
• Are comfortable supporting day‑to‑day volume changes and handling urgent operational requests to maintain service standards.
• Demonstrate strong analytical skills for preparing operational forecasts and conducting scenario analyses to inform strategic and tactical planning teams and systems.

Location

• Warsaw - hybrid model (2 days per week at the office)

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Employment contract with 3 month’ probation period
• Private medical care
• Free in‑house fitness center
• Life insurance
• Worldwide travel insurance for business and non‑business travel
• Benefit Multisport club card or subsidized travel card