Business Systems Manager (AI-First Operations)

Regal Credit Management; Polska; Hybrid; PLN 140,000 - 195,000; Full time

Job summary

Regal is evolving its enterprise business systems to an AI-first approach. This remote role partners with leadership and Engineering to redesign processes, automate workflows, and deliver measurable business value as the company migrates from Salesforce to SuiteCRM.

You will shape enterprise application strategy, enable scalable operations, and build insightful dashboards while driving standardization across departments.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in Business Systems, Business Analysis, Operations Systems, RevOps, Enterprise Applications, or Digital Transformation.
• Strong Salesforce Administration or Salesforce product ownership experience.
• Experience gathering business requirements and redesigning business processes.
• Experience leading CRM implementations, migrations, or optimization projects.
• Experience with workflow automation and process improvement initiatives.
• Strong documentation skills, including BRDs, process maps, SOPs, user stories, and workflow documentation.
• Professional English communication skills.

Responsibilities

• Be the operational architect of Regal's enterprise business systems.
• Redesign workflows and improve enterprise applications.
• Partner with business leaders and Engineering to scale operations.
• Support CRM optimization during Salesforce to SuiteCRM migration.
• Deliver measurable business value through AI and automation.
• Build trusted executive dashboards and operational reporting.

Skills

Business Analysis

Communication

Stakeholder Management

Project Management

English Proficiency

Education

Bachelor's degree

Tools

SuiteCRM

Salesforce

ClickUp

HubSpot

Dynamics 365

Stripe

APIs

SQL

Power BI

Tableau

Job description

Business Systems Manager (AI-First Operations)

• Salary R$180,000.00 - R$250,000.00 per year
• Remote Job

Job Description

This is a remote position.

TheBusiness Systems Managerwill become the operational architect of Regal's enterprise business systems.

This individual will ensure that business processes, enterprise applications, AI, automation, and people evolve together as Regal scales.

Rather than simply administering systems, this role will partner closely with business leaders and Engineering to understand how Regal operates, redesign workflows, improve enterprise applications, and deliver measurable business value.

During Regal's transition fromSalesforce to SuiteCRM, this role will also play a key part in supporting CRM optimization, workflow improvements, and business process transformation.

Success will be measured not by the number of systems managed, but by the degree to which Regal becomes a simpler, faster, more intelligent, and more scalable organization.

Success Metrics

Within your first 12 months, you will have:

• Redesigned and optimized key business processes across multiple departments.
  
• Improved workflow efficiency through AI and automation.
  
• Reduced manual operational work.
  
• Increased adoption of standardized business processes.
  
• Improved Salesforce and SuiteCRM workflows during the migration period.
  
• Built trusted executive dashboards and operational reporting.
  
• Improved documentation, SOPs, and business requirements.
  
• Successfully supported enterprise business system implementations and transitions.
  
• Enabled Regal to scale operations without proportional headcount growth.
  

Requirements

Required Qualifications

• Bachelor's degree required.
  
• 5+ years of experience inBusiness Systems, Business Analysis, Operations Systems, RevOps, Enterprise Applications, or Digital Transformation.
  
• StrongSalesforce Administration or Salesforce product ownership experience.
  
• Experience gathering business requirements and redesigning business processes.
  
• Experience leading CRM implementations, migrations, or optimization projects.
  
• Experience with workflow automation and process improvement initiatives.
  
• Strong documentation skills, including BRDs, process maps, SOPs, user stories, and workflow documentation.
  
• Experience working cross-functionally with Operations, Engineering, and business stakeholders.
  
• Excellent communication, presentation, and stakeholder management skills.
  
• Strong project management and organizational skills.
  
• Professional English communication skills.
  

Preferred Qualifications

Experience with:

• SuiteCRM
  
• ClickUp
  
• HubSpot
  
• Microsoft Dynamics 365
  
• Stripe
  
• AI-enabled business operations
  
• Business Process Management
  
• API integrations and REST APIs
  
• SQL
  
• Power BI, Tableau, or other Business Intelligence platforms
  
• Change Management
  
• Agile methodologies or Lean Six Sigma
  
• Leadership Characteristics
  

The ideal candidate:

• Thinks in systems rather than individual tasks.
  
• Understands the business problem before proposing technology.
  
• Designs scalable business processes.
  
• Embraces AI as a practical business accelerator.
  
• Creates clarity from operational complexity.
  
• Communicates effectively with executives and cross-functional stakeholders.
  
• Thrives in high-growth, fast-paced environments.
  
• Balances business needs with technical solutions.
  

Why Join Regal

You'll have the opportunity to help build the operational foundation of an AI-first fintech company.

You'll work directly with executive leadership, Engineering, and AI teams to redesign business processes, improve enterprise systems, expand AI adoption, and support Regal's transition from Salesforce to SuiteCRM.

This role offers significant ownership, executive visibility, and the opportunity to influence how Regal scales over the coming years.