Business Systems Analyst

FIS; Warszawa; Remote; PLN 98,000 - 145,000; Full time

Benefits offered by this job

Remote work option

Private healthcare

Life insurance

Pension plan

Lunch card

Sports card

Job summary

FIS is looking for a Business Systems Analyst II to support client portfolios by serving as the key technical contact. You will translate business needs into tech specs, participate in releases, and help clients maximize FIS solutions, while maintaining strong client relationships and coordinating multiple initiatives.

Role requires knowledge of card business processes and the ability to work independently or in teams, with a flexible schedule and occasional after-hours support.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Working knowledge of SQL and ability to write queries.
• Experience in analysis, programming, or issue analysis within financial services software.
• Proactive mindset with ability to seek clarification when needed.
• Strong understanding of card business, transaction processing or payment schemes.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to prioritise diverse workloads and multiple initiatives.

Responsibilities

• Build strong technical relationships with client teams.
• Analyze client needs, estimate effort, guide to standard scalable solutions.
• Translate business requirements into detailed technical specs and secure sign-off.
• Document and maintain client system environments and configurations.
• Assist product demonstrations and identify revenue opportunities.
• Participate in release management to avoid impacting operations.
• Execute project plans for simple to medium-complexity initiatives.
• Provide 24/7 first-line Service Desk support on occasion.

Skills

SQL

Analytical thinking

Communication

Education

Bachelor's degree in Information Technology or related field

Job description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

Who are we?

We are a team of technical and business-oriented specialists supporting our clients across the full lifecycle of card and payment services. We build strong partnerships, understand clients’ business models, and provide guidance that helps them use FIS solutions efficiently and effectively. We act as trusted technical advisors who can translate business needs into smart, scalable solutions.

What motivates us?

We thrive when solving complex challenges — whether it's shaping technical specifications, supporting critical service processes, or ensuring our clients’ systems run seamlessly. We are energized by meaningful partnerships, high-impact problem solving, and a culture where initiative and ownership truly matter.

A strong Business Technical Services function ensures that clients can rely on stable operations, optimized technical processes, and timely enhancements — all of which directly influence satisfaction, revenue, and long‑term growth.

About the role

As a Business Systems Analyst II, you will support an assigned portfolio of clients by serving as their key technical point of contact. You will analyze business requirements, document technical specifications, participate in release and change management, and help clients make the best use of FIS solutions. Your ability to understand card business processes, communicate clearly, and manage multiple initiatives will be essential to delivering an exceptional client experience.

What you will be doing:

• Building and maintaining strong technical relationships with client teams
• Analyzing client business needs, estimating effort, and guiding them toward standard, scalable solutions
• Converting business requirements into detailed technical specifications and securing sign‑off
• Documenting and maintaining client system environments and configurations
• Supporting product demonstrations and identifying additional revenue opportunities
• Participating in release management activities and ensuring changes do not impact client operations negativelyli>
• Executing project work plans for simple and medium‑complexity initiatives
• Providing 24/7 first‑line Service Desk support on an occasional basis (e.g., during specific incidents), including severity assessments and SLA monitoring
• Full‑time position working an eight‑hour per‑day schedule of 2.00 pm – 10:00 pm CET, (Monday through Friday).

What you will need:

• Bachelor’s degree in Information Technology or a related field
• Working knowledge of SQL (e.g. ability to write queries, analyze data, troubleshoot issues)
• Work experience in analysis, programming, or issue analysis within financial services software
• Proactive mindset with the ability to recognize when additional details are required and confidently reach out for clarification
• Strong understanding of card business, transaction processing or payment schemes
• Ability to work independently and as part of a team
• Strong analytical and problem‑solving skills
• Ability to prioritize diverse workloads and manage multiple initiatives simultaneously

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business.

We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team culture
• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories)
• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card
• A work environment built on work‑life balance principles

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full‑time position is 98,000.00 - 145,000.00 PLN Annual and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.”