Business Strategy Consultant (Telecom)

Accenture Poland; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share plan

Coaching sessions with a mentor

Extensive training package

WorkSmile platform access

Job summary

Accenture Poland is seeking an experienced Business Analyst for our Communications Media & Technology team to help telecom clients drive digital transformation. You will analyze current processes, map customer journeys, and translate business needs into clear requirements across B2C and B2B contexts.

You will collaborate with client stakeholders, design target-state processes, and support delivery through workshops and documentation.

Qualifications

• 4+ years of experience in telecom, consulting, business analysis, or digital transformation.
• Strong understanding of telecom business processes across B2C/B2B areas such as sales, customer experience, order management, billing and payments.
• Experience in mapping as-is and designing to-be processes with clear requirements.
• Ability to connect business processes, data flows and supporting IT systems.
• Experience preparing requirements for digital or IT solutions and user stories.

Responsibilities

• Analyze current-state business processes, customer journeys, pain points and business requirements across telecom domains.
• Design target-state digital processes and customer journeys aligned with client strategy and objectives.
• Translate business needs into requirements for digital and IT solutions, including process and functional requirements, user stories and acceptance criteria.
• Collaborate with client stakeholders and delivery teams to ensure solutions support the target operating model.
• Lead workshops and interviews to gather requirements, validate designs and align on scope.
• Prepare deliverables such as process maps, requirements docs, solution concepts, roadmaps and implementation recommendations.
• Support digital transformation programs from concept through delivery.

Skills

Telecom domain knowledge

Business analysis

Requirements gathering

English proficiency

Analytical thinking

Job description

About Team and Work

Join our Communication Media & Technology (CMT) dedicated team to help telecoms operators use data, AI and automation to manage costs, optimize operating models, build modern networks, and put customer experience at the heart of growth. We work with ecosystem partners to help industry leaders offer new services beyond connectivity and accelerate their reinvention.

For more information about CMT visit our page.

What’s in It For You

• A challenging and rewarding role in a dynamic, international and multicultural consulting environment.
• Opportunity to work on high‑impact digital transformation projects for leading telecom clients.
• Exposure to complex business and technology challenges across customer experience, sales, care, billing, payments, field service, logistics and digital channels.
• Chance to leverage and further develop your expertise in telecom business processes, customer journeys, operating models and digital solution design.
• A clear career growth path, including opportunities to lead workstreams and, over time, larger client engagements.

What You’ll Do

• Analyze current‑state business processes, customer journeys, pain points and business requirements across telecom domains.
• Design target‑state digital processes and customer journeys aligned with client strategy and business objectives.
• Translate business needs into clear requirements for new digital and IT solutions, including process requirements, functional requirements, user stories and acceptance criteria.
• Work closely with client business stakeholders, technology teams and delivery teams to ensure that proposed solutions support the target operating model and future‑state processes.
• Lead workshops, interviews and working sessions with client stakeholders to gather requirements, validate process designs and align on solution scope.
• Prepare project deliverables such as process maps, requirements documentation, solution concepts, business cases, roadmaps and implementation recommendations.
• Support digital transformation programs from early concept and design through implementation preparation and delivery support.

Here’s What You’ll Need

• 4+ years of experience in the telecom industry, consulting, business analysis, digital transformation or a similar role.
• Good understanding of telecom business processes across selected B2C and/or B2B areas such as sales, customer experience, customer care, order management, billing, payments, field service or logistics.
• Practical experience in process analysis and design, including mapping as‑is processes, identifying pain points and designing detailed to‑be processes.
• Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.
• Experience in preparing requirements for digital or IT solutions, including functional requirements, process requirements, user stories, acceptance criteria or similar documentation.
• Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day‑to‑day project interactions.
• Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.
• Professional working proficiency in English.

Priority Skills

• Telco process and customer journey design.
• Understanding of telecom BSS/OSS and related platforms such as CRM, billing, charging, order management, payment management, field force or logistics systems.
• Business analysis and requirements definition for digital transformation or IT implementation programs.

Bonus Points If You Have

• Experience with large‑scale IT, digital or business transformation programs in the telecom industry.
• Familiarity with agile and waterfall delivery methodologies.
• Knowledge of TM Forum frameworks, design thinking, operating model design, data‑driven strategy or analytics‑driven consulting.

What We Offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a coach.
• A wide training package (soft, technical, and language training offer, access to the e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification).
• Employee Assistance Program – legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Working Conditions

• Employment contract (umowa o pracę).
• Headquarter in Warsaw.
• Traveling to work with prestigious clients and deliver large‑scale transformational change. Work is performed in a hybrid model – remotely, in our offices, and on client sites across Europe and beyond. Some in‑person time is required for collaboration, learning, and building relationships with clients, peers, leaders, and communities. Travel declaration, willingness and ability to work at client locations for short or long term is required.
• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office, depending on specific project circumstances. The role requires flexibility to support your specific work‑life needs.

Equal Opportunity Statement

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law. Inclusion and diversity are fundamental to our culture and core values.