Business IT Analyst - Financial Services/ Insurance team

Accenture; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Training package

Employee Assistance Program

Share Purchase Plan

Private medical care

GenAI training

Job summary

Accenture Poland, Warsaw HQ, is seeking a Business Analyst to join the Insurance practice. You will conduct business analysis, design processes, and support SDLC from analysis through testing. The role requires Polish and English at C1 level, and a Master’s degree, with full-time, hybrid work and 2–3 days in the office.

You will work with cross-functional teams on transformation projects, using JIRA and Confluence, gaining exposure to AI-enabled initiatives and modern technologies.

Qualifications

• Minimum 1 year of professional experience in Business Analysis, Business Process Design or other relevant project-related roles.
• Good understanding of the Polish insurance market, trends, products and processes.
• Strong communication and interpersonal skills enabling effective cooperation with both business and IT stakeholders.
• Familiarity with JIRA and Confluence.

Responsibilities

• Conduct business analysis activities, including requirements gathering, process mapping and gap analysis.
• Analyze current-state business processes and identify areas for improvement and transformation.
• Design new and improved business processes tailored to client requirements.
• Support SDLC activities from analysis and solution design through testing and implementation.
• Prepare and maintain structured project documentation using JIRA and Confluence.

Skills

Business Analysis

Business Process Design

SDLC understanding

Stakeholder communication

Microsoft Office

Education

Master’s Degree

Tools

JIRA

Confluence

Job description

WHO WE ARE

Accenture is a leading global professional services company, helping the world’s leading businesses, governments and organizations build their digital core, optimize operations and accelerate sustainable growth. With deep industry expertise and advanced technology capabilities, we deliver end-to-end value across Strategy & Consulting, Technology and Operations.

As a member of the Accenture Insurance Poland practice, you will work with leading insurance and financial services organizations in Poland and Europe, supporting them in transforming their business models, processes and technology landscape.

Our work spans from strategy advisory and management consulting to technology-enabled transformations, including AI and Generative AI implementation. Our portfolio covers projects across the insurance value chain, including bancassurance and distribution model transformation, new product launches, Target Operating Model (TOM) design, process optimization, claims and operations transformation, core insurance system implementations, and AI/GenAI adoption programs.

You will work at the intersection of business and technology, helping clients design and implement solutions that address business challenges and support successful transformation.

THE WORK

• Conduct business analysis activities, including requirements gathering and definition, business process analysis, process mapping and functional gap analysis.
• Analyze current-state business processes to identify areas for improvement, optimization and transformation.
• Design new and improved business processes tailored to client requirements.
• Develop solutions using established methodologies, tools and project assets.
• Facilitate workshops and stakeholder discussions to gather requirements, validate proposed solutions and support decision‑making.
• Support projects throughout the Software Development Life Cycle (SDLC), from analysis and solution design through implementation and testing.
• Participate in testing activities, including preparation of test scenarios, SIT/UAT support, solution validation and defect management.
• Support implementation and change activities that prepare organizations and users for new processes, systems and ways of working.
• Prepare and maintain structured project documentation using tools such as JIRA and Confluence.

WHAT’S IN IT FOR YOU?

• Exposure to end-to-end consulting and transformation projects, from analysis and solution design through implementation.
• Opportunity to work on diverse transformation initiatives with leading insurance and financial services clients.
• Exposure to projects combining business transformation and modern technologies, including AI and Generative AI.
• Opportunity to build expertise across different areas of the insurance value chain.
• Collaboration with international, cross‑functional teams and experienced consultants.
• Ongoing development supported by experienced colleagues, mentors and dedicated training opportunities.

HERE’S WHAT YOU’LL NEED

• Minimum 1 year of professional experience in Business Analysis, Business Process Design or other relevant project-related roles.
• At least basic understanding of the Polish insurance market, including key trends, insurance products and business processes.
• Good understanding of the Software Development Life Cycle (SDLC) and fundamentals of test management.
• Experience in business process analysis and process design.
• Understanding of project management and delivery methodologies, including Agile, Waterfall and hybrid approaches.
• Strong communication and interpersonal skills enabling effective cooperation with both business and IT stakeholders.
• Strong attention to detail and ability to manage multiple tasks and priorities effectively.
• Good command of Microsoft Office, particularly Excel and PowerPoint.
• Familiarity with commonly used project management and collaboration tools such as JIRA and Confluence.
• Professional working proficiency in Polish and English at C1 level or above.
• Master’s Degree in a relevant field of studies.
• Full‑time availability, Monday to Friday.

BONUS POINTS IF YOU HAVE

• Previous professional experience in the insurance sector.
• Hands‑on experience with insurance core systems or popular back‑office platforms.
• Experience working with senior business and IT stakeholders.
• Knowledge or practical experience in Target Operating Model (TOM) design.
• Experience in process improvement and optimization.
• Experience supporting technology‑enabled transformation initiatives, including AI or Generative AI solutions.

WHAT WE OFFER

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package including soft, technical and language training, access to e-learning platforms, Gallup test, GenAI training, and the possibility of co‑financing courses and certifications.
• Employee Assistance Program – legal, financial and psychological consultations.
• Accenture employees eligible for the Employee Share Purchase Plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform, with the possibility of using a wide range of products and services, including the Multisport card.

WORKING CONDITIONS

• Employment contract (umowa o pracę).
• Headquarter in Warsaw.
• Hybrid type of work with 2–3 office days per week
• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office – depending on specific project circumstances.
• With all our roles, there is some in‑person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with.

Please be advised that only selected candidates will be contacted.