Business Services Senior Support Specialist with German

Ernst & Young Advisory Services Sdn Bhd; Katowice; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A global professional services firm in Katowice seeks a Business Services Senior Support Specialist fluent in German. Responsibilities include maintaining client project systems, billing activities, and team management. Ideal candidates are detail-oriented, with strong customer service skills and proficiency in MS Office. Join a dynamic team at EY Global Delivery Services to build a better working world and take part in exciting opportunities internationally.

Benefits

Continuous learning opportunities

Flexible work arrangements

Diverse and inclusive culture

Qualifications

• Fluent in German (written and oral).
• Good knowledge of English (written and oral).
• Excellent communication and organizational skills.

Responsibilities

• Maintain opportunities and projects in the system.
• Support technical implementations and pricing.
• Prepare complex settlements and manage Billing activities.

Skills

Detail oriented

Customer service skills

Analytical skills

Tools

MS Office

Job description

Business Services Senior Support Specialist with German

Other locations: Primary Location Only

Requisition ID: 1666942

Location: Katowice - 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So, whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you

Your key responsibilities

• Capturing and maintaining opportunities, and projects in the dedicated system
• Support with the technical implementation in the respective tools
• Support in pricing, budgeting and forecasting
• Regular proactive analysis, discussion, evaluation with Engagement Teams around services and projects provided for the clients
• Preparation of complex settlements
• Carry out Billing activities such as creation of invoices and handling shipping
• Creation of interfirm statements

Engagement Management Support for system-related topics of engagement management

• Support in the system-side initiation of the PACE & AML process
• Keeping Client Information up to date in dedicated CRM Database
• Setup Engagement Code
• Provide process related analysis on ongoing projects (reporting)
• Encouraging knowledge sharing and sharing best practices
• Stay connected with the business and functional experts

People Management & team management

• Build and maintain strong team’s culture
• Oversee team performance and embed Exceptional Client Service (ECS)
• Identify training needs and manage team resources for new initiatives
• Develop service strategies
• Drive individual development and ensure performance management is in place

Skills and attributes for success

• You are detail oriented and eager to analyze and solve complex process cases
• You have exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side

To qualify for the role, you must have

• You are fluent in German language (written and oral)
• You have a good English knowledge (written and oral)
• You possess a good knowledge of MS Office package (Excel-PowerPoint and Outlook)
• Excellent communications and organizational skills

Ideally, you’ll also have

• Self-educate and seek additional knowledge
• Ability to prioritize workload and deliver outputs within deadlines
• Strong communication and partnering skills with people of all levels of the firm

What we look for

We are interested in hiring a English or German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude, with high level of energy. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY clients and partners

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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