Business Analyst, Rewire AI Transformation Office

Jones Lang LaSalle Incorporated; Warszawa; On-site; PLN 120,000 - 170,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a seasoned Business Analyst to join the AI Transformation Office inside the REMS delivery team. You’ll conduct discovery, map processes, and build data baselines to support AI-enabled opportunities.

The role requires writing clear requirements, collaborating with stakeholders across time zones, and ensuring outputs align with source material before delivery. Strong English communication and Excel proficiency are essential.

Qualifications

• 5+ years in business analysis, process improvement or transformation delivery.
• Experience mapping current/target state processes and recording volumes, flows and costs.
• Ability to elicit requirements via interviews, workshops and user stories.

Responsibilities

• Run discovery with business line teams through interviews and workshops, documenting current work and costs.
• Map current and target state processes to the Rewire Office standard with data-backed baselines.
• Write BRDs, user stories, and acceptance criteria for automation and AI initiatives, supporting the design and build.

Skills

Business analysis

Process mapping

Requirements elicitation

Excel

English communication

AI/automation understanding

Tools

Power BI

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role purposeProvide the analysis and documentation that turn an AI opportunity in a JLL REMS business line into a designed solution the business can adopt. The Business Analyst completes discovery and process mapping with business line teams, builds the data analysis baseline for each opportunity, and prepares the requirements, assumption logs and plan inputs used to produce an approved and costed solution design. The role works inside the Rewire Office delivery team alongside AI agents and checks their output.Key responsibilities:Run discovery with business line teams through interviews, workshops and observation of live work, documenting how work is done today, who does it, and where cost and effort sitMap current state and target state processes to the Rewire Office standard, recording volumes, handoffs, systems, exceptions and cycle timesBuild the quantitative baseline for each opportunity from time, volume and cost data, and keep a log of the assumptions behind every figure so the Strategy and Design Lead can test them with finance and the business lineSupport the benefit case by preparing model inputs, running sensitivity checks and maintaining the evidence trail behind each savingWrite business requirements, user stories and acceptance criteria for the Automation and AI pillar to build against, and answer design questions as the build progressesPrepare inputs to the implementation plan, covering process changes, role changes, dependencies, and the decisions the business needs to make and whenSupport user acceptance testing and rollout with transformation team PMO and project management resource, and capture adoption and usage data after go live so benefits can be traced in the numbersUse AI agents in your own working method for transcription, synthesis, analysis and documentation, and check their output against source material before it reaches the businessKeep documentation to one standard across business analyst and process mapping colleagues, internal or vendor supplied, and support their applicationContribute to reusable templates, process libraries and design patterns for the Rewire OfficeRaise risks, scope changes and data gaps with the Strategy and Design Lead early, with a recommended way forwardSuccess measures:Discovery documentation and process maps accepted by the Strategy and Design Lead and the business line without reworkBaselines and assumption logs that hold when tested by finance and the business lineRequirements accepted by the Automation and AI pillar as ready to build againstAdoption and usage data captured after go live, supporting benefit tracking with financeAI agent output verified before it leaves the teamTemplates and process maps reused on later opportunitiesExperience and skills:Essential5 or more years in business analysis, process improvement, operations consulting or transformation deliveryProcess mapping and current state documentation to a recognised notation or agreed standardRequirements elicitation and writing, including interviews, workshops, user stories and acceptance criteriaQuantitative analysis, with Excel to a high standard and the ability to build a baseline from raw volume, time and cost data and show the workingAbility to run discovery conversations with experienced operational staff and establish how work is actually doneFast and agile ways of working, comfortable operating with incomplete information and iterating to an outcomePractical understanding of what AI and automation can do and where they fall shortAbility to work with AI agents and incorporate them into delivery, including checking their outputSets own priorities and timelines with minimal guidance, presents finished work for sign off, and escalates issues earlyFluent written and spoken English for daily work with colleagues and stakeholders across time zonesPreferredConsulting, strategy or transformation practice backgroundPower BI or a comparable tool for data analysis and visualisationOffshoring, shared service or platforming experienceReal estate services, facilities management or comparable global services experienceExposure to automation or AI delivery, including writing requirements for workflow automation, agents or data productsPositioningThis role sits inside the delivery team of JLL’s AI transformation office, with direct exposure to business line leadership and to the design work that decides how the firm applies AI to its own delivery. It suits an analyst who wants to see their documentation and requirements become solutions running in the business, and who wants to build a working method alongside AI agents.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.