Business Analyst - CCS

b2bnetwork; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

b2bnetwork is seeking an experienced BCM professional to lead testing and exercising efforts within its Crisis Management program. You will design desktop exercises, craft realistic scenarios, and collaborate with stakeholders across functions to stress-test recovery plans.

This role requires 3-5 years in BCM/OC, hands-on testing expertise, and strong facilitation skills to engage senior leaders and drive improvements in operational resilience for a major financial services environment.

Qualifications

• 3-5 years of experience in Business Continuity, Crisis Management, Operational Resilience, or related disciplines, with at least 1-2 years focused on testing, exercising or technical recovery planning.
• Proven hands-on expertise designing and executing testing exercises, including desktop exercises.
• FSI sector experience with banking/insurance; understands how large financial organizations operate and manage tech dependencies.
• Proven expertise in BCCM frameworks, methodologies, and best practices.
• Excellent facilitation skills to engage senior leadership and drive productive discussions.
• Ability to work under pressure and adapt to changing priorities while maintaining focus on exercise objectives and outcomes.

Responsibilities

• Design and plan desktop testing exercises aligned with CCS objectives and regulatory expectations for banking operations.
• Develop realistic, MVB grounded scenarios that stress-test manual recovery procedures and interdependencies across business functions.
• Facilitate and host exercising workshops with key stakeholders across business units and support functions to validate crisis plans and identify operational gaps.
• Manage exercise logistics and coordination, including participant engagement, timing, documentation, real-time facilitation of desktop exercising sessions, and team coordination.
• Develop exercise material, participant guides, and facilitator notes that enable repeatable, high-quality execution of recovery exercises.
• Track and manage action items arising from testing exercises, coordinate follow-up actions, and provide timely updates to senior leadership and programme governance.
• Document testing outcomes, including findings, observations, gaps, and recommendations for Collaboration and Communication Services improvements.
• Collaborate with business continuity and crisis management teams to ensure alignment between recovery plans, crisis response protocols, and business continuity strategies.

Skills

Facilitation

Stakeholder engagement

Pressure handling

Job description

Detailed description of work task to be carried out

• Design and plan desktop testing exercises aligned with Collaboration and Communication Services (CCS) objectives and regulatory expectations for banking operations.
• Develop realistic, MVB grounded scenarios that stress-test manual recovery procedures and interdependencies across business functions.
• Facilitate and host exercising workshops with key stakeholders across business units and support functions to validate crisis plans and identify operational gaps.
• Manage exercise logistics and coordination, including participant engagement, timing, documentation, real-time facilitation of desktop exercising sessions, and team coordination.
• Develop exercise material, participant guides, and facilitator notes that enable repeatable, high-quality execution of recovery exercises.
• Track and manage action items arising from testing exercises, coordinate follow-up actions, and provide timely updates to senior leadership and programme governance.
• Document testing outcomes, including findings, observations, gaps, and recommendations for Collaboration and Communication Services improvements.
• Collaborate with business continuity and crisis management teams to ensure alignment between recovery plans, crisis response protocols, and business continuity strategies.

Must-have knowledge and experience

• 3-5 years of experience in Business Continuity, Crisis Management, Operational Resilience, or related disciplines, with at least 1-2 years focused on testing, exercising or technical recovery planning.
• Proven hands-on expertise designing and executing testing exercises, including desktop exercises.
• Demonstrated experience in the FSI sector (banking, insurance, or equivalent), with solid understanding of how large financial organizations operate and manage technology dependencies.
• Proven expertise in BCCM (Business Continuity and Crisis Management) frameworks, methodologies, and best practices.
• Excellent facilitation skills: ability to engage senior leadership, manage differing perspectives, and drive productive discussions.
• Ability to work under pressure and adapt to changing priorities while maintaining focus on exercise objectives and outcomes.