Business Analyst

HSBC Holdings plc; Kraków; On-site; PLN 176,000 - 257,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Free parking

Employee assistance program

CSR initiatives

Education support

Job summary

HSBC Holdings plc in Kraków seeks an AVP FC DETECTION AND DE (Business Analyst) to translate investigators' needs into clear, testable requirements and ensure end-to-end traceability across data, controls and delivery.

You will work with Investigations, QA, Tech, Data, Risk and Compliance to define user journeys, acceptance criteria and governance measures, supporting automation of assessments and escalation workflows with responsible oversight.

Qualifications

• Proven business analysis experience delivering AI-enabled products in regulated global environments.
• Deep knowledge of financial crime investigations, governance, and risk controls.
• Expertise in requirements elicitation, process and data modelling, and traceability.
• Experience with generative and agentic AI, including LLM orchestration and human oversight.

Responsibilities

• Assess regulatory, policy and methodology changes and translate them into roadmap, requirements and control updates.
• Provide evidence-based analysis to support prioritisation, investment and governance decisions.
• Define and monitor measures for coverage, accuracy, timeliness, errors, escalations, model drift and auditability.
• Coordinate requirements and decisions across Investigations, Quality Assurance, Technology, Data, Risk and Compliance.
• Support controls for human oversight, model and prompt changes, validation, monitoring, incidents and remediation.
• Maintain traceability across requirements, risks, decisions and delivery, escalating material issues to accountable owners.
• Define business, user, data, control and non-functional requirements including user journeys, business rules, exception paths and acceptance criteria.
• Assess impacts, dependencies and delivery feasibility to support prioritisation and acceptance of product outcomes.

Skills

Business analysis

AI-enabled products

Requirements elicitation

Process and data modelling

User journeys

Non-functional requirements

Acceptance criteria

Stakeholder management

Tools

LLM orchestration

Retrieval-Augmented Generation

Observability

Version control

Job description

AVP FC DETECTION AND DE (Business Analyst)

Location: Kraków, MAŁOPOLSKIE, PL, 30-347

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 30 Oct 2026

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Financial Crime Investigations (FCI) focuses on the financial crime threats facing the firm now and in the future. It combines intelligence, analytics, technology, investigation, information sharing and public-private partnerships to protect HSBC, its customers and the communities in which it operates from the harms associated with financial crime.

Investigative Tooling provides global products for Financial Crime Investigations, including HSBC Investigations Assistant, its flagship agentic AI platform. The team is developing a new capability that will enable effective quality assurance reviews of Financial Crime Investigation cases through agentic AI.

This role will support the Senior Product Owner in defining, delivering and continuously improving this capability. The Business Analyst will help translate the needs of investigators, quality assurance teams and control stakeholders into clear, actionable and testable requirements. This will include defining business, user, data, control and non-functional requirements, as well as user journeys, business rules, exception paths, acceptance criteria and end-to-end traceability.

The role holder will work across business and technology teams to assess impacts, dependencies and delivery feasibility, supporting the prioritisation and acceptance of product outcomes. They will help ensure that automated assessments, human reviews and escalation routes are designed around approved controls, appropriate data availability and defined confidence thresholds.

What you'll do

• Assess regulatory, policy and methodology changes and translate them into roadmap, requirements and control updates
• Provide evidence-based analysis to support prioritisation, investment and governance decisions
• Define and monitor measures for coverage, accuracy, timeliness, errors, escalations, model drift and auditability
• Coordinate requirements and decisions across Investigations, Quality Assurance, Technology, Data, Risk and Compliance
• Support controls for human oversight, model and prompt changes, validation, monitoring, incidents and remediation
• Maintain traceability across requirements, risks, decisions and delivery, escalating material issues to accountable owners
• Define business, user, data, control and non-functional requirements including user journeys, business rules, exception paths and acceptance criteria
• Assess impacts, dependencies and delivery feasibility to support prioritisation and acceptance of product outcomes

What you need to have to succeed in this role

• Proven Business Analysis experience delivering AI-enabled products in a regulated, global environment from discovery and requirements through validation, deployment, adoption and continuous improvement
• Strong knowledge of financial crime investigations, quality assurance, operational risk, controls, assurance, audit evidence, incident management and governance
• Expertise in requirements elicitation, process and data modelling, business rules, user journeys, non-functional requirements, acceptance criteria, impact analysis, traceability and change control
• Practical understanding of generative and agentic AI including LLM orchestration, tool use, Retrieval-Augmented Generation, evaluation, LLM-as-a-judge, observability, version control, human oversight and
• Responsible AI controls
• Ability to assess risk reduction, coverage, accuracy, outcomes, control performance, feasibility, resilience, dependencies and cost, presenting clear options and trade-offs to support prioritisation
• Excellent analytical, facilitation, communication and influencing skills, with the ability to reconcile competing stakeholder needs, explain complex issues clearly and recommend practical, scalable solutions

What we offer The pay range for this role is 15775 PLN - 23000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.