Bug Hunter & Customer Issues Engineer - Kraków Hybrid

jorsek; Kraków; Remote; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Private healthcare

Great team and atmosphere

Job summary

Heretto is seeking a Software Developer in Poland to focus on customer issue triage and resolution. You will investigate, diagnose, and fix technical problems affecting customers, often collaborating across product, QA, and DevOps.

The role emphasizes curiosity, solid software engineering, and clear communication in English. We value experience with large applications and cloud services, and you will contribute to automated testing and deployment while supporting an expanding customer base.

Qualifications

• Passion for hunting issues and driving to resolution.
• Strong customer service mindset and curious problem solver.
• Experience with large applications and cloud services.
• Excellent written and verbal English skills.

Responsibilities

• Investigate issues that are too technical for front line support.
• Interact with customers to understand and gather information.
• Manage and resolve issue escalations.
• Collaborate with customer success to communicate issues.
• Develop code to resolve issues.
• Work with product team to prioritize issues.
• Collaborate with QA to automate testing.
• Collaborate with DevOps to automate deployment.
• Design and implement unit tests to ensure quality.
• Assist customers or team members with deep technical issues.

Skills

Bug hunting

Customer service

Problem solving

Java

Cloud experience

Large application experience

Team player

Strong communicator

Tools

GKE

Pub/Sub

Cloud Storage

Cloud Functions

Postgres

SQLite

Java

TypeScript

React

GWT

Spring Boot

Maven

Git

Ansible

Job description

Heretto is seeking a Software Developer in Poland to focus on customer issue triage and resolution. You will investigate, diagnose, and fix technical problems affecting customers, often collaborating across product, QA, and DevOps.

The role emphasizes curiosity, solid software engineering, and clear communication in English. We value experience with large applications and cloud services, and you will contribute to automated testing and deployment while supporting an expanding customer base.