Bilingual Travel Support Agent - French & English (Remote)

Cross Border Talents; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading international recruitment agency is seeking bilingual Customer Support Representatives fluent in French and English to provide top-notch support on a well-known online travel platform. This remote or onsite role in Athens involves assisting customers with reservations and inquiries. Candidates should possess strong problem-solving skills and a customer-oriented attitude. The position offers relocation support including flight reimbursement, temporary accommodation, and job onboarding assistance.

Benefits

Flight ticket reimbursement

Temporary hotel accommodation

Relocation support

Qualifications

• Fluency in French (C2+) and good command of English (B2 minimum).
• Strong communication and problem-solving skills.
• Customer-oriented attitude and ability to work in a fast-paced environment.
• Availability to work rotational shifts, Monday to Sunday.

Responsibilities

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations, cancellations, payments, and account issues.
• Guide customers through online processes and ensure seamless problem resolution.
• Maintain a high level of empathy, professionalism, and efficiency.
• Work towards set performance goals including quality, response time, and customer satisfaction.

Skills

Fluency in French (C2+)

Good command of English (B2 minimum)

Strong communication skills

Problem-solving skills

Customer-oriented attitude

Job description

A leading international recruitment agency is seeking bilingual Customer Support Representatives fluent in French and English to provide top-notch support on a well-known online travel platform. This remote or onsite role in Athens involves assisting customers with reservations and inquiries. Candidates should possess strong problem-solving skills and a customer-oriented attitude. The position offers relocation support including flight reimbursement, temporary accommodation, and job onboarding assistance.