Bilingual Remote IT Support Analyst - English & Latin Spanish

HCL Technologies Limited; Remote; PLN 126,000 - 181,000; Full time

Job summary

A global technology company is seeking a Sr. Analyst in Support & Operations to deliver exceptional remote desktop support. You'll troubleshoot technical issues in English and Latin Spanish, maintain service level agreements, and enhance customer satisfaction. The ideal candidate will have a strong understanding of Windows OS, effective communication skills, and familiarity with remote support tools. Certifications like ITIL Foundation and CompTIA A+ are a plus. Join us to enhance your career while contributing to a satisfied customer base.

Benefits

Personal time off

Maternity and paternity benefits

Access to skills/higher education programs

Discounts on products and services

Opportunities for career advancement

Qualifications

• Strong understanding of Windows Operating Systems and troubleshooting techniques.
• Proficiency in English and Spanish (Latin) with effective communication skills.
• Ability to adhere to quality standards and customer service protocols.

Responsibilities

• Provide Level 1 Remote Desktop Support by diagnosing and resolving issues.
• Maintain compliance with quality standards during customer interactions.
• Strive for first call resolution to enhance customer experience.
• Update worklogs accurately and follow the escalation process.
• Engage in knowledge base updates and self-development.

Skills

Understanding of Windows Operating Systems

Proficiency in Spanish (Latin)

Effective verbal and written communication skills

Familiarity with Remote Desktop Support Tools

Basic knowledge of Networking Concepts

Education

Itil Foundation Certification

Comptia A+ Certification

Job description

A global technology company is seeking a Sr. Analyst in Support & Operations to deliver exceptional remote desktop support. You'll troubleshoot technical issues in English and Latin Spanish, maintain service level agreements, and enhance customer satisfaction. The ideal candidate will have a strong understanding of Windows OS, effective communication skills, and familiarity with remote support tools. Certifications like ITIL Foundation and CompTIA A+ are a plus. Join us to enhance your career while contributing to a satisfied customer base.