Bilingual French-English Travel Support Representative-Move to Greece (Athens)

Cross Border Talents; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading customer service provider is looking for a Bilingual French-English Travel Support Representative to assist customers with a well-known online travel platform. This role is available for candidates in Greece or those willing to relocate to Athens. Responsibilities include providing support via phone, chat, and email. Essential qualifications include fluency in French and a good command of English. Relocation support such as accommodation and flight reimbursement is offered for new hires.

Benefits

Flight tickets reimbursement

3 weeks of free hotel accommodation

Up to 300 euros relocation support

Qualifications

• Must have EU citizenship or valid work permit for Greece.
• Customer-oriented attitude is essential.
• Available for rotational shifts, Monday to Sunday.

Responsibilities

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations and payments.
• Guide customers through online processes.

Skills

Fluency in French (C2+)

Good command of English (B2)

Strong communication skills

Problem-solving skills

Job description

Bilingual French-English Travel Support Representative-Move to Greece (Athens)

Job Openings Bilingual French-English Travel Support Representative-Move to Greece (Athens)

About the job Bilingual French-English Travel Support Representative-Move to Greece (Athens)

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

Deliver professional customer support in French and English

Handle inquiries regarding reservations, cancellations, payments, and account issues

Guide customers through online processes and ensure seamless problem resolution

Maintain a high level of empathy, professionalism, and efficiency

Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

Fluency in French (C2+) and good command of English (B2 minimum)

Strong communication and problem-solving skills

Customer-oriented attitude and ability to work in a fast-paced environment

Availability to work rotational shifts, Monday to Sunday

EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates

• Flight tickets reimbursement with first salary
• Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
• Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

Remote within Greece: Apply by 3 October 2025

Onsite relocating to Athens: Apply by 10 October 2025

Remote option available only for candidates already based in Greece with a stable internet connection

Onsite option in Athens with support for relocated candidates:

• 3 weeks of free hotel accommodation near the office
• Up to 300 euros relocation support (paid with first salary)