Bilingual Customer Support Specialist — Polish/English

SPX FLOW; Bydgoszcz; Hybrid; PLN 50,000 - 70,000; Full time

Job summary

A global engineering company is seeking a Customer Service Specialist in Bydgoszcz, Poland (Hybrid). This role involves supporting customers through various channels and managing order entries in SAP. Candidates must have strong communication skills in both English and Polish, with a required 2-5 years of experience in customer service. The position offers stable employment in a modern facility, training courses, an annual bonus, and additional benefits such as life insurance and meal subsidies.

Benefits

Stable employment

Annual bonus

Life insurance

Meal subsidies

Online English lessons

Training courses

Qualifications

• 2-5 years of experience in customer service preferred.
• Ability to manage a diverse volume of work and priorities.
• Diplomatic attitude and professional communication style.

Responsibilities

• Support customers via telephone and email.
• Manage order entry responsibilities in SAP.
• Liaise with internal departments for customer requirements.
• Review customer complaints and initiate tracking programs.

Skills

Customer Service concepts

Microsoft Excel

Strong written and verbal communication in English

Strong written and verbal communication in Polish

SAP or similar ERP system

Job description

A global engineering company is seeking a Customer Service Specialist in Bydgoszcz, Poland (Hybrid). This role involves supporting customers through various channels and managing order entries in SAP. Candidates must have strong communication skills in both English and Polish, with a required 2-5 years of experience in customer service. The position offers stable employment in a modern facility, training courses, an annual bonus, and additional benefits such as life insurance and meal subsidies.