Bilingual CS Specialist: Slovak & Nordic – Hybrid

careersinpoland; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An international consulting company is seeking a Customer Service Specialist with Slovak and Nordic languages. This full-time role involves providing support via phone and email, resolving customer cases, and ensuring a positive experience. The candidate should have very good English skills and at least 2 years of experience in customer support. The company offers a hybrid work model with benefits including private medical care and training access, contributing to a stable employment environment in Kraków.

Benefits

private medical care

individual life insurance

MultiSport card

access to training platforms

well-being support initiatives

Qualifications

• Minimum 2 years of experience in customer support, service operations, or contact center roles.

Responsibilities

• Provide professional support to customers through phone, email, and digital channels.
• Investigate and resolve customer cases with a focus on accuracy.
• Ensure a positive customer experience by building trust.
• Work closely with internal teams to resolve cases.
• Document customer interactions in internal systems.
• Identify recurring issues and contribute to service improvements.

Skills

very good English skills (B2+)

solution-oriented mindset

good communication skills

proficient in Excel

Job description

An international consulting company is seeking a Customer Service Specialist with Slovak and Nordic languages. This full-time role involves providing support via phone and email, resolving customer cases, and ensuring a positive experience. The candidate should have very good English skills and at least 2 years of experience in customer support. The company offers a hybrid work model with benefits including private medical care and training access, contributing to a stable employment environment in Kraków.