B2B Customer Service and Data Specialist podstawowych

Nowa Era Sp. z o.o.; Warszawa; On-site; PLN 80,000 - 110,000; Full time

Job summary

Nowa Era Sp. z o.o. seeks a detail-oriented Master Data Coordinator to maintain product master data quality across systems and support sales, logistics, finance and customer service processes.

You will help ensure data accuracy, assist with system integrations, and contribute to cross-functional projects while supporting analytics in the supply chain.

Qualifications

• : Must have secondary education; higher education preferred in economics, administration, logistics or management.
• : 2-4 years of experience in customer service, sales support, master data management, or administrative processes.
• : Good knowledge of MS Excel and data analysis skills.
• : Ability to identify data inconsistencies and maintain accuracy.
• : Experience with ERP/CRM systems; SAP knowledge is an advantage.

Responsibilities

• Ensure continuity, accuracy, and completeness of product master data across systems used by sales, logistics, finance, marketing and customer service.
• Support ongoing business projects, system integrations, and cross-department initiatives.
• Assist analytics and operational activities within customer service and supply chain processes.

Skills

MS Excel

Data analysis

Attention to detail

Organizational skills

Problem solving

Cross-functional teamwork

Independent work

Proactive improvements

English basics

Data quality

Education

Secondary education

Higher education in economics/administration/logistics/management

Tools

SAP

CRM systems

Job description

About the role

To ensure continuity of product master data management, maintain high data quality across systems, and support sales and post-sales processes.

Key tasks ensuring the continuity, accuracy, and completeness of product master data across company system supporting sales, logistics, finance, marketing, and customer service processes that rely on accurate product information, minimizing the risk of errors in product setup, pricing, sales offers, reporting, and operational processes, maintaining regulatory and business compliance requirements related to product master data management.

• Supporting ongoing business projects, system integrations, and initiatives requiring expertise in master data management, ensuring effective cooperation between multiple departments involved in product lifecycle management and sales operations.


• Supporting analytical and operational activities within customer service and supply chain processes.

About you

• Minimum secondary education; higher education preferred (economics, administration, logistics, management or related fields).


• 2-4 years of experience in customer service, sales support, master data management, or administrative processes.


• Good knowledge of MS Excel.


• Ability to work with data, analyze information, and identify inconsistencies.


• Accuracy, attention to detail, and strong organizational skills.


• Experience working with ERP/CRM systems; SAP knowledge will be an advantage.


• Ability to manage multiple tasks and priorities in a dynamic environment.


• Strong communication and cooperation skills with cross-functional teams.


• Proactive approach to problem-solving and process improvement.


• Basic English language skills.


• Ability to work independently and take responsibility for assigned processes.

About Sanoma Learning

How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world.

At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question.

If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education.

We believe that your journey is our success as a company.

Sanoma Learning is a leading K12 European learning company, operating in 12 countries.

Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential.

By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe.

With over 3000 employees, we help shape the future of education for 25+ million of students.

So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.

At Sanoma Learning, it's our mission to help teacher to support all students to reach their potential.

If you join us, it means that you embark on an excited journey to help shape the future of learning for primary, secondary and vocational education.

We develop methods and technology that have a positive impact on millions of young minds.

With curiosity and ambition in your DNA, you are also on a learning journey yourself, since you play a pivotal role in building the leading learning company that we are.

You have a deep-rooted passion for learning.

You are up for a challenge.

You will be confronted with positive change.

And we can promise you one thing: it will be exciting.

Working at Sanoma Learning is as much about you as it is about us.

About what you need to help shape the future of learning.

But above all, about who you are.

Because we recognise that diversity in our teams increases our understanding of the people and communities we serve.

That's why we welcome everybody as their true self.