Aviation CX Engineer - AI-Driven Customer Experience

StorkJet; Katowice; On-site; PLN 45,000 - 60,000; Full time

Benefits offered by this job

Great development opportunities

High-quality hardware and modern office

Flexible working hours

Training budget and language classes

Friendly atmosphere

Job summary

A leading company in aviation innovation based in Katowice is seeking a Customer Experience Specialist. The role involves building and maintaining strong client relationships, analyzing customer data, and collaborating with cross-functional teams to enhance system functionalities. Ideal candidates will have experience in aviation or related fields, strong English proficiency, and excellent communication skills. Additional perks include flexible working hours, development opportunities, and a modern office environment.

Qualifications

• Education or few years of professional experience in an aviation field.
• Proficiency in English, including aviation-specific terminology (C1).
• Strong communication and presentation skills.

Responsibilities

• Build and maintain strong client relationships.
• Participate in project meetings with clients to discuss performance metrics.
• Analyze customer data and draw actionable conclusions.

Skills

Communication skills

Analytical mindset

Active listening

Proficiency in English (C1)

Technical translation

Organizational skills

Education

Education in aviation or related field

Tools

SQL

Job description

A leading company in aviation innovation based in Katowice is seeking a Customer Experience Specialist. The role involves building and maintaining strong client relationships, analyzing customer data, and collaborating with cross-functional teams to enhance system functionalities. Ideal candidates will have experience in aviation or related fields, strong English proficiency, and excellent communication skills. Additional perks include flexible working hours, development opportunities, and a modern office environment.