Flight Engineer in Customer Experience

StorkJet; Katowice; On-site; PLN 45,000 - 60,000; Full time

Benefits offered by this job

Great development opportunities

High-quality hardware and modern office

Flexible working hours

Training budget and language classes

Friendly atmosphere

Job summary

A leading company in aviation innovation based in Katowice is seeking a Customer Experience Specialist. The role involves building and maintaining strong client relationships, analyzing customer data, and collaborating with cross-functional teams to enhance system functionalities. Ideal candidates will have experience in aviation or related fields, strong English proficiency, and excellent communication skills. Additional perks include flexible working hours, development opportunities, and a modern office environment.

Qualifications

• Education or few years of professional experience in an aviation field.
• Proficiency in English, including aviation-specific terminology (C1).
• Strong communication and presentation skills.

Responsibilities

• Build and maintain strong client relationships.
• Participate in project meetings with clients to discuss performance metrics.
• Analyze customer data and draw actionable conclusions.

Skills

Communication skills

Analytical mindset

Active listening

Proficiency in English (C1)

Technical translation

Organizational skills

Education

Education in aviation or related field

Tools

SQL

Job description

We are a close-knit team fascinated by innovation, crafting AI-driven solutions for the aviation industry. At StorkJet, you can collaborate with the biggest airlines in the world, and your work has a real impact on the daily operations of the skies. Join us to be part of something bigger and contribute to decreasing the CO² pollution of the air you breathe.

We are looking for ✈Customer Experience Specialist in Aviation

• Build and maintain strong, long-lasting client relationships.
• Participate in project meetings with clients to discuss performance metrics and goals, conduct training sessions.
• Address clients’ needs promptly and effectively.
• Analyze customer data and draw actionable conclusions.
• Collaborate with Product Owners, developers, UX and QA specialists to define and enhance system functionalities.
• Define the scope of new system functionalities, ensuring seamless communication between business and IT teams.
• Create and maintain product documentation.
• Provide technical support to customers, including the implementation of new features.
• Assist in monitoring airline fuel efficiency initiatives and policies.
• Monitor and resolve issues reported by airline fuel managers.

Our requirements:

• Education or few years of professional experience in an aviation field (both would be perfect).
• Proficiency in English, including aviation-specific terminology (C1).
• Strong communication and presentation skills.
• Analytical mindset with the ability to interpret data and metrics to support decision-making, ability of questioning proposed solutions, and recommending approaches.
• Active listening skills – adept at gathering requirements, identifying business needs, and understanding the core of customer communications.
• Ability to translate technical concepts into business value, with strong negotiation skills – e.g., collecting estimations and balancing customer satisfaction with company costs.
• Taking ownership of tasks attitude.
• Excellent organizational skills and attention to detail.
• Availability for business travel.

Nice to have:

• Experience in working with clients in the IT industry.
• SQL knowledge.
• Capability to write comprehensive documentation and user guides for complex applications.

Benefits and more:

• Great development opportunities – we create innovative solutions for the global market, with the possibility of implementing your ideas and solutions
• High-quality hardware, modern office with a fully equipped kitchen (oatmeal station, fresh fruits every week)
• Flexible working hours, great location in the heart of Katowice
• Training budget, language classes, employee referral program with bonuses
• Regular, unconventional company events, friendly atmosphere
• Possibility to visit interesting places