Automotive Technical Helpdesk Specialist

MSX International; Remote; PLN 168,000 - 254,000; Full time

Job summary

A leading automotive services provider is seeking an Automotive Technical Helpdesk Specialist fluent in English and Italian. This role involves providing expert technical support to Authorized Repairers across Europe, guiding them through diagnostics and repair processes. Applicants should have at least 5 years of automotive experience, ideally from a senior dealership workshop role, and a degree in automotive technology. Join a team committed to customer satisfaction and innovation in the automotive sector, working remotely from Poland.

Qualifications

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Strong knowledge of vehicle mechanics and EV, HV certification is an advantage.
• Analytical, organized, and customer-focused mindset.

Responsibilities

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes.

Skills

Automotive experience

Vehicle mechanics knowledge

Fluency in English

Fluency in Italian

Diagnostic tools experience

Education

Degree in automotive technology or equivalent

Job description

Automotive Technical Helpdesk Specialist (Italian and English)

• Full-time
• Workplace Type: Home Based

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.

You will be responsible for the following:

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high‑quality diagnostic and repair support.

You will do best in this role, if you have:

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
• Experience in using diagnostic tools.
• An analytical, organized, and customer‑focused mindset.
• Fluency in English and Italian

A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

Join us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Parts, Accessories & Service Performance

Actionable Insights

Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever‑changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.