Athlete Order Coordinator - VDC

DICK'S Sporting Goods; Warszawa; On-site; PLN 70,000 - 100,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking an Athlete Order Coordinator – VDC to manage daily order workflows for a portfolio of vendors, monitor SLAs, and ensure on-time shipment and accurate fill rates.

You will analyze vendor performance, coordinate with IT on EDI issues, run monthly audits, and help maintain SOPs and dashboards, while delivering strong vendor relations and customer-focused service.

Qualifications

• Bachelor’s Degree
• 1-3 years experience
• Excellent written & Verbal Communication Skills
• Business acumen
• Strong interpersonal & client consultation skills
• Self-motivated & results oriented
• Problem solving & troubleshooting capabilities
• Microsoft - Excel, co-pilot, Word, PowerPoint
• Strong detail orientation
• Superior organizational abilities
• Process & procedure oriented
• Ability to work effectively in a team environment

Responsibilities

• Primary point of contact for all order management tasks within assigned portfolio of vendors
• Analyze vendor performance data through dashboards and BI tools to identify underperforming vendors and initiate follow-up actions
• Maintain and update systems to ensure orders are transmitted properly and coordinate with IT for EDI issues
• Conduct regular FedEx shipment audits to ensure POs are billed correctly and align with SLAs
• Develop and maintain SOPs, dashboards, and process documentation

Skills

Communication skills

Business acumen

Interpersonal & client consultation

Self-motivated & results oriented

Problem solving & troubleshooting

Microsoft Excel

Co-pilot

Microsoft Word

PowerPoint

Attention to detail

Organizational abilities

Teamwork

Experience 1-3 years

Education

Bachelor’s Degree

Tools

Microsoft Excel

Co-pilot

Microsoft Word

PowerPoint

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

The Athlete Order Coordinator – VDC is part of the Vendor Direct Admin team and is responsible for the day to day operations of the VDC channel. Daily responsibilities include monitoring of vendor performance against all Service Level Agreements for on time shipment, fill rate, and adherence to contractual ship windows. This position requires exceptional communication, problem solving skills, and a strong customer service oriented approach to ensure athlete fulfillment expectations are met or exceeded.

• Primary point of contact for all order management tasks within assigned portfolio of vendors. Daily order management responsibilities include, late order follow up with vendors, determining root cause for SLA failures, and initiating corrective action plans to resolve ongoing issues with vendors.
• Analyze vendor performance data through daily dashboards, vendor scorecards, BI tools, and quarterly portfolio reviews to identify vendors who are underperforming and initiate regular follow up with these vendors to resolve performance issues.
• Perform ongoing system maintenance to ensure orders are properly transmitted to and from the vendors and partner with the appropriate IT groups (internal and external) to resolve EDI transmission failures. Systemic updates also include ship window adjustments, vendor location changes, and cutoff time adjustments on an as needed basis.
• Regularly perform FedEx parcel shipment audits to ensure POs are billed correctly and align to Service Level Agreements as outlined in the DSG routing guide. Monthly audits include billable amounts, shipmen method, label validation and proper billing of the DSG FedEx account.
• Maintain and develop SOPs, vendor dashboard, and process documentation, and assigned special projects as assigned.

QUALIFICATIONS

• Bachelor’s Degree
• 1 - 3 Years experience
• Excellent written & Verbal Communication Skills
• Business acumen
• Strong interpersonal & client consultation skills
• Self-motivated & results oriented
• Problem solving & troubleshooting capabilities
• Microsoft - excel, co-pilot, word, power point
• Strong detail orientation
• Superior organizational abilities
• Process & procedure oriented
• Ability to work effectively in a team environment

VIRTUAL REQUIREMENTS

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidatesdo not use AI tools(like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!