Associate Process Specialist

Nordea; Łódź; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

Nordea in Łódź is seeking an Associate Process Specialist to join the Payment FI team on a permanent basis. The role focuses on handling payment processing, driving process improvements and supporting projects that influence customer experience in an international banking environment.

The team emphasizes collaboration, ownership and continuous improvement as core values, with a hybrid working model and opportunities to develop within one of the Nordic region's leading banks.

Qualifications

• 1+ years of banking experience or 2+ years in an international company.
• English proficiency at B1 level or higher.
• Strong analytical mindset with attention to detail.
• Proven track record of proactively initiating and successfully implementing process improvements or project changes.

Responsibilities

• Processing cross border transfers, handling payment queries and analyzing SWIFT messages
• Identifying and correcting errors in payments and payment orders
• Collaborating with various teams to solve complex cases
• Redesigning and enhancing existing processes to improve efficiency
• Working on operational excellence initiatives and automation opportunities

Skills

Analytical thinking

Problem solving

English (B1+)

Tools

SWIFT

ISO 15022/ISO 20022

Job description

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Associate Process Specialist (permanent position)

Welcome to Payment Services, where we ensure seamless financial transactions for our customers while continuously evolving our processes to meet tomorrow's banking needs. Our team combines operational excellence with innovation, creating solutions that make banking faster, more reliable and more accessible for millions of customers across the Nordic region.

We are looking for an Associate Process Specialist to join our Payment FI team in Łódźon a full-time employment agreement. In this role, you'll handle payment processing, drive process improvements and contribute to projects that directly impact customer experience in our dynamic, international environment.

At Nordea, we're shaping the future of banking through technology and innovation. Join our team and be part of creating solutions that make a real difference in how millions of people manage their finances every day.

About our team

Meet the Payment FI team. Our role is to ensure smooth payment processing for Finnish customers while actively improving our processes and developing better solutions for international transactions.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

Main responsibilities in this role:

• Processing cross border transfers, handling payment queries and analyzing SWIFT messages
• Identifying and correcting errors in payments and payment orders
• Collaborating with various teams to solve complex cases
• Redesigning and enhancing existing processes to improve efficiency
• Working on operational excellence initiatives and automation opportunities

Who you are

This is the right role for you if you:

• Have strong analytical and problem-solving abilities with a detail-oriented approach
• Are proactive, adaptable and comfortable making confident decisions
• Enjoy working both independently and as part of a collaborative team
• Have excellent communication skills and thrive in a dynamic banking environment

Your background and skills include:

• 1+ years of banking experience or 2+ years in an international company
• English proficiency at B1 level or higher
• Strong analytical mindset with attention to detail
• Proven track record of proactively initiating and successfully implementing process improvements or project changes

It would be ideal if you also:

• Have knowledge of SWIFT standards and familiarity with ISO 15022/ISO 20022
• Demonstrate experience in payment processing or financial operations
• Show proven ability to work effectively in fast-paced, regulated environments

What we offer

People

come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model

we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

We reserve the right to reply only to selected applications.

Department: Administration / Back Office / Support