Associate Credit Services Representative with Italian

Medtronic plc; Województwo mazowieckie; On-site; PLN 92,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc is seeking an Associate Credit Services Representative to support credit and collections for assigned accounts. You'll engage with customers in English and Italian, resolve balances, and maintain records in our systems.

The role is based in Warsaw with onboarding on-site and opportunities to learn across Finance, Customer Service, and digital workflows. Ideal candidates have fluent English, Italian at C1, and a Bachelor’s degree with no prior experience required.

Qualifications

• Bachelor’s degree and no prior professional experience required.
• Fluent English and Italian at least C1 with strong business communication.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• Ability to learn across multiple systems, workflow tech, and AI-enabled tools.
• On-site work in Warsaw during onboarding and training.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues.
• Maintain accurate records of customer interactions and collection outcomes in designated systems.
• Collaborate with Finance, Customer Service, and internal stakeholders to resolve discrepancies.
• Escalate complex issues per established policies and procedures.
• Follow processes and compliance requirements for consistent service delivery.
• Utilise digital and AI-enabled tools to support workflow execution and communications.
• Provide feedback for process improvements and automation opportunities.

Skills

Fluent English

Italian C1

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Credit Services function supports Medtronic’s order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities, resolve account issues, and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows, data-driven decision-making, and AI-enabled tools to deliver efficient and compliant customer outcomes.

We are seeking graduates and early-career professionals with professional proficiency in Italian language support customers across our Italy markets.
As an Associate Credit Services Representative, you will support credit and collections activities for assigned customer accounts while developing expertise in customer engagement, financial operations, and digital service delivery. You will collaborate with customers and internal stakeholders to resolve outstanding balances, maintain accurate account records, and contribute to operational excellence within a technology-enabled Credit Services organisation.

Primary Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in Italian with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Preferred Qualifications

• Up to one year of experience in finance, accounting, shared services, customer service, or a related business environment.
• Experience using enterprise resource planning (ERP) systems such as SAP.
• Experience supporting customers across EMEA markets.
• Experience working with customer account management, collections, or order-to-cash processes.
• Demonstrated interest in process improvement, digital transformation, and technology-enabled service delivery.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92,000.00 PLN- 138,000.00 PLN|

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).