Asc. Operations Manager, Supply Acquisition & Activation

Wolt - English; Warszawa; On-site; PLN 167,000 - 301,000; Full time

Job summary

Wolt is seeking an Asc. Operations Manager for Supply Activation & Acquisition to lead intraday activation and courier acquisition across Central markets. You will mentor a small team, manage a multi-million euro budget, and translate data into fast, defensible decisions affecting activation health and GOV loss.

You will collaborate with Support, Product and Global Delivery Ops to scale processes and tools across markets, while reporting to senior leadership on KPI health.

Qualifications

• Proven track record managing complex, data-driven operations across multiple markets.
• Experience in courier, gig supply, logistics or marketplace operations preferred.
• Strong budget ownership and ability to defend numbers.
• Leadership of a small team (3 direct reports).
• Excellent ability to translate data into actionable recommendations for senior leadership.

Responsibilities

• Own intraday activation strategy and day-to-day operations across markets.
• Lead and mentor a team and manage a multi-million euro activation budget.
• Own courier acquisition functions: job boards, sign-ups, reactivations.
• Report on UH% and GOV loss KPIs weekly and drive corrective actions.
• Plan mobilizer strategies and events ahead of demand spikes.
• Collaborate with Support, Product and Global Delivery Ops to scale activation.

Skills

Data-driven ops

Multi-market experience

Budget ownership

Leadership (3 reports)

Analytical thinking

English fluency

Job description

Asc. Operations Manager, Supply Acquisition & Activation

Bratislava, Slovakia; Warsaw, Poland; Wien, Austria; Zagreb, Croatia

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term. You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation (weather-driven boosts, DxGy and ARC / radius adjustments) and courier acquisition (job boards, application attainment, reactivations and sign-ups) are tightly coordinated across all Central markets.

In this role, you will own two of Central’s most closely tracked supply KPIs - undersupplied hours and GOV loss - reported weekly to senior leadership, alongside a multi-million euro activation and acquisition budget. Your leadership extends beyond day-to-day activation calls; you will be the primary bridge to higher management on supply health, escalating risks early and proposing structural fixes such as mobilizer strategies and special events planning ahead of demand spikes (holidays, weather events, local events). Your ability to translate data into fast, defensible calls will be key to keeping Central’s ADT, UH% and GOV loss on plan.

What you’ll be doing

• Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.) - to keep courier supply matched to demand hour by hour.
• Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
• Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
• Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
• Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
• Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
• Serve as the primary point of contact for top management on Central’s supply health.

Our humble expectations

• Proven track record managing complex, data-driven operations across multiple markets, ideally in courier / gig supply, logistics or marketplace operations.
• Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers, not just reporting them.
• Experience leading and developing a small team (3 direct reports).
• Strong budget ownership experience - able to allocate and defend a multi-million euro spend across activation and acquisition levers.
• Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
• Comfortable working under time pressure during weather events, special events and demand spikes.
• Fluent English skills in both spoken and writing.

Additional information

What to expect from our hiring process:

• Talent Acquisition screen— an introductory conversation with our recruiter to learn more about your background and answer any initial questions about the role.
• Hiring Manager interview — a deeper conversation with the team manager about your experience, the team, and what this role involves day to day.
• Assignment — a practical task related to the role, giving you a chance to show how you approach real problems in this space.
• Final interview — a conversation with a senior stakeholder to round out the process.

Please submit your up-to-date resume in English.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary below is the gross monthly salary range for this position.

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.

Austria Pay Range:

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.

Poland Pay Range

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.