Application Analyst

Syncron AB; Poland; Remote; PLN 145,000 - 256,000; Full time

Job summary

A leading cloud-based solutions company is seeking an Application Analyst to support key clients in Poland. The role involves monitoring KPIs, maintaining application functionality, and ensuring customer satisfaction. Ideal candidates will be fluent in English with strong analytical skills and a proactive attitude, working in a dynamic, supportive environment.

Benefits

Private medical insurance

Multisport card

Life insurance

Internal training sessions

Flexible work environment

Qualifications

• Experience with SQL and relational databases.
• Understanding of data formats like XML and CSV.
• Previous customer support experience.

Responsibilities

• Monitor inventory management KPIs and report deviations.
• Provide technical and business support to customers.
• Maintain the application to ensure smooth operation.

Skills

Analytical thinking

Customer success focus

Fluency in English

Relationship building

Education

Bachelor’s degree in Computer Science, Supply Chain, Mathematics, or equivalent

Tools

SQL

Python

Job description

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price, order and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.

About the position

We are looking for a dynamic, self-driven person with the ambition of taking on new challenges as an Application Analyst. You will be dedicated to work with one of our key clients, as well as cooperating with other teams.
The ideal candidate will possess excellent communication skills in English, is naturally customer success focused, and is driven by analytical thinking while solving complex business problems within a global team.

You will be based in Poland, working during evening/late afternoon hours (US time zone customer - ideally 14:00-22:00 Polish time). Your main responsibilities will be to provide both technical and business support to one of our key customers, supporting them with their daily tasks. You will be part of a larger team of experienced Specialists and Engineers (based in Poland and the US) - you can certainly count on their support in your daily work.

Your daily tasks will include:

• Actively monitoring the inventory management KPIs. Communicate and follow-up any deviations from standard KPIs to the end users as well as super users
• Reporting and following up with the customer that necessary actions are taken to improve data quality
• Responding to support questions from the super-users and end-users of the application
• Maintaining and supervise application to make sure the customer system is running
• Publishing documentation in the Knowledge Base, create/maintain issue logs, resolution steps
• Developing and maintain relationships with customers, stakeholders, and other team members to ensure effective communication and collaboration
• Communicating with the customers through the Syncron ticketing tool or phone
• Working closely with the internal teams and assist technical support engineers to suggest improvements and channel feedback from the customers

We expect from you:

• Fluency in communicating in business English in person or writing
• Interest in leveraging Information Technology to achieve business objectives
• Focus on your customers’ needs and aim to deliver best results for your clients
• Having an analytical mind and interest in problem solving. You should also be driven, flexible, professional, independent, customer focused and outgoing
• Having experience from and/or knowledge about IT such as SQL, databases, process modeling, data formats, data transmission technologies, etc.u202F

Skills that will give you an advantage (nice to have):

• SQL and relational databases knowledge
• Python scripting skills (other scripting languages)
• Business knowledge of Supply Chain Management
• European language skills, i.e. Italian, French, or Spanish
• Knowledge of data formats, i.e. xml, xslt, csv and protocols – SFTP
• Experience with package application such as ERP, CRM, PLM
• Exposure to Jenkins/Docker, version control system like GIT
• Bachelor’s degree in Computer Science, Supply Chain, Mathematics, or another equivalent field
• Previous experience working in the same or similar position requiring customer facing skills or performing customer support tasks

We offer:

• Possibility to be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people
• 100% remotely / hybrid / work from Warsaw office that is centrally located (Plac Grzybowski) - depending on your plans
• Opportunity to work in a cross-functional and agile team
• An environment that supports learning and is committed to your professional and personal development (e.g. LinkedIn Learning, internal library)
• English speaking international working environment
• Internal training sessions, conference and training budget in every team
• Fringe benefits (private medical insurance, Multisport, life insurance)
• A well-planned, full onboarding starting from day one, with the support of e.g. e-learning platform
• Freedom to choose the employment type: employment contract vs. B2B model

Would you like to learn more about the role? Feel free to apply and the Talent Acquisition Specialist will reach out to you soon with further information.

#LI-SYNCRON
#LI-Remote
#Full-Time
#Mid-Snr

About the company

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-market service experiences, while driving significant revenue and profit improvements. From industry-leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron, the largest privately-owned global provider of cloud-based after-market service solutions, to transform their service operations into competitive differentiators. For more information, visit syncron.com.

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