APM Service Coordinator

Allegro Ltd.; Warszawa; On-site; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Long-term discretionary incentive plan

Training budget

Mindgram wellbeing platform

Free Allegro Smart! deliveries

English classes covered

Paid day off volunteering

Company events

Job summary

Allegro Ltd. in Warsaw is seeking a field maintenance professional to monitor the APM network and perform advanced hardware diagnostics to keep Allegro services available.

You will plan maintenance, supervise subcontractors, and coordinate with cross-functional teams to minimize downtime. A background in outdoor hardware and strong English communication are required.

Qualifications

• Experience maintaining and repairing outdoor hardware/devices.
• Spare parts management and working with a Warehouse Management System (WMS) is a plus.

Responsibilities

• Monitor the technical status of the APM network using Power BI, Victoria Metrics, Grafana, and Pudo-alerts to detect issues.
• Perform advanced hardware diagnostics and resolve critical technical problems, including power failures and connectivity issues.
• Plan, schedule, and oversee maintenance works, optimize engineer routes, and maintain SLA compliance.
• Supervise subcontractor activities during maintenance or cleaning, ensuring adherence to procedures and timely completion.
• Create service tickets in the Support Portal, order ad-hoc engineering services, and track progress to completion.
• Operate remote tools such as NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS for diagnostics.
• Communicate with project managers, logistics, and subcontractors to align activities and mitigate delays.
• Escalate unresolved technical problems, regulatory issues, or material shortages to internal teams for resolution.

Skills

English fluency

Driver's license

Education

Bachelor's or Master's degree

Tools

Power BI

Victoria Metrics

Grafana

Pudo-alerts

Job description

• Monitor the technical status of the APM network using tools such as Power BI, Victoria Metrics, Grafana, and Pudo-alerts to ensure timely detection of issues.


• Conduct advanced hardware diagnostics and resolve critical technical problems, including power failures, connectivity issues, and major system outages.


• Perform mid-level maintenance tasks, including power supply and UPS checks, LED light replacement, sensor calibration, analog controller adjustments, and parcel extraction.


• Plan, schedule, and oversee maintenance works, optimizing engineer routes, prioritizing tasks, and managing hardware resources to maintain SLA compliance.


• Supervise subcontractor activities during maintenance or cleaning, ensuring adherence to procedures, timely completion, and resolution of on-site issues.


• Validate subcontractor performance through on-site inspections, photographic documentation, and compliance with maintenance checklists.


• Provide technical guidance and troubleshooting support to subcontractors during installations and maintenance tasks.


• Communicate effectively with project managers, logistics, and subcontractors to align activities, mitigate risks, and prevent delays.


• Escalate unresolved technical problems, regulatory issues, or material shortages to relevant internal teams for resolution.


• Create service tickets in the Support Portal, order ad-hoc engineering services, and track progress through to completion.


• Operate remote tools such as NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS to perform diagnostics and system checks.


• Execute the APM basic activation process and ensure system availability for Allegro customers via FOD.


• Handle inbound and outbound communication with field engineers, landlords, and internal teams (CX, Opennet, etc.) to coordinate activities and resolve incidents.


• Enforce health, safety, and environmental standards across all maintenance and installation activities.

This is the right job for you if:

• Have experience in maintaining and repairing outdoor hardware/devices such as automated parcel machines, ATMs, vending machines, etc.


• Have experience in spare parts management and working with a WMS (Warehouse Management System) - nice to have.


• Hold a higher education degree (Bachelor's or Master's).


• Are independent in carrying out assigned tasks with a practical, hands-on approach.


• Possess excellent organizational skills, conscientiousness, and a commitment to continuous personal growth.


• Have strong communicative skills in English.


• Knowledge of Czech or another Central European language is a plus due to international expansion.


• Hold a valid category B driver's license.

What we offer:

• Annual bonus based on your performance evaluation and company results.


• Long-term discretionary incentive plan based on Allegro.eu shares (Restricted Stock Units).


• Opportunity to learn and collaborate with highly experienced professionals in logistics, strategic consulting, and the e-commerce industry.


• Conveniently located offices (with fully equipped kitchens and bicycle parking) and excellent working tools (height-adjustable desks, interactive conference rooms).


• Additional funds in MyBenefit: 430 points every month! A pool of points for medical care (Medicover, Luxmed), sports cards (MultiSport, MedicoverSport), commuting, life insurance, and personal accident insurance for children.


• Wellbeing and health support: Access to the Mindgram platform offering 24/7 psychological support and specialist care, as well as initiatives under the Health Action campaign and the MWBO (Mind Well-Being Officer) program.


• Development and education: A training budget and a rich selection of courses on the MindUp platform, internal mentoring, and coaching for leaders.


• Financial support and Social Fund (ZFŚS): Benefits from the Company Social Benefits Fund (holiday subsidies, housing loans, and financial aid) as well as subsidies for prescription glasses and contact lenses.


• Employee perks: Free Allegro Smart! deliveries, discretionary bonuses (\"Doceniam\" / \"I Appreciate\" award).


• English classes fully covered by us and focused on the specifics of your role.


• A paid day off for volunteering, which you can use individually, with a team, or with a larger group united by a common goal.


• Special company events: \"Spin the Kilometers\" (Kręć Kilometry), Family Day, Fat Thursday, and many other occasions we celebrate together.

And that's just the beginning! You can read more about the benefits here .

#goodtobehere which means:

• Opportunity to shape the future of e-commerce - create innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and partner with over 164,000 sellers.


• A supportive team you can always count on - work alongside great specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.


• An ambitious environment that stays one step ahead - we act quickly, dynamically, and at the highest level to make a real impact on the future of e-commerce.


• A clear path for your personal growth - drive your career through access to diverse business areas, large-scale international projects, internal mobility, cross-team rotations, and regular managerial feedback.


• A culture where mistakes are learning opportunities - we believe that no matter how well we do our job, we can always get better.