AML/KYC Service Delivery Manager – Hybrid

BrightClaim; Kraków; Hybrid; PLN 187,000 - 224,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for R&C - Financial Crime & Risk Management to lead KYC/AML activities with client banks. The role requires deep regulatory knowledge and client-facing delivery across risk controls.

The position emphasizes collaboration with compliance teams, due diligence procedures, and stakeholder management, in a hybrid work setup in Poland. Fluency in English is required.

Qualifications

• Experience with AML/KYC regulations and financial crime controls.
• Ability to interpret and apply evolving AML/KYC policies.
• Proven track record in risk assessment across banking and capital markets.

Responsibilities

• Partner with client banks' operations and compliance to conduct KYC/AML in line with jurisdiction.
• Maintain strong knowledge of AML/KYC regulations and align with client policies.
• Serve as AML/KYC subject matter expert with understanding of transactional analysis.

Skills

AML Investigations

Banking Capital Markets

Fraud Disputes

Fraud Risk Management

Know Your Customer (KYC)

Media Monitoring

Screenings

Transaction Monitoring

Education

Bachelor's - Economics

Bachelor's - Finance

Bachelor's - Statistics

Master's - Business Administration

Master's - Risk Management

Job description

Genpact is seeking a Service Delivery Manager for R&C - Financial Crime & Risk Management to lead KYC/AML activities with client banks. The role requires deep regulatory knowledge and client-facing delivery across risk controls.

The position emphasizes collaboration with compliance teams, due diligence procedures, and stakeholder management, in a hybrid work setup in Poland. Fluency in English is required.