AI-Powered SaaS Customer Support Specialist

Intellistack; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Intellistack in Krakow is seeking a Customer Support Specialist, Tier 1, to deliver responsive help via email, chat, and scheduled calls. You will be the first line of support for customers and help resolve issues with precision and empathy.

In this hybrid, full-time role, you will collaborate with Sales, Product, and Customer Success to document workflows, share insights, and improve our AI-assisted support tools.

Qualifications

• 1–2 years of experience in Customer Support or SaaS.
• Strong written and verbal communication skills.
• Familiarity with APIs, webhooks, and support platforms.
• Able to learn quickly and use AI-assisted tools.
• Comfortable with hybrid/remote collaboration.

Responsibilities

• Handle email, chat, and scheduled calls to support customers.
• Collaborate across teams to resolve issues and update documentation.
• Maintain internal knowledge resources and create user guides.
• Provide feedback to product and support processes.
• Contribute to proactive support initiatives using AI tools.

Skills

Customer support experience

Communication skills

Problem solving

Time management

Adaptability

Tools

APIs & webhooks

Support platforms (Zendesk Salesforce)

Job description

Intellistack in Krakow is seeking a Customer Support Specialist, Tier 1, to deliver responsive help via email, chat, and scheduled calls. You will be the first line of support for customers and help resolve issues with precision and empathy.

In this hybrid, full-time role, you will collaborate with Sales, Product, and Customer Success to document workflows, share insights, and improve our AI-assisted support tools.