AI-Powered QA Analyst for Global CX & Compliance

IG Group; Kraków; Hybrid; PLN 90,000 - 108,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Home office reimbursement

Performance bonus

Private medical cover (Medicover)

LinkedIn Learning access

Well-being events

Job summary

IG Group in Kraków is seeking a Quality Assurance Analyst to assess client interactions across our global CX operation. You will score fairness and accuracy against our standards and turn findings into actionable insights for improvement.

The role leverages ScoreBuddy in a new QA framework, with emphasis on regulatory compliance, consumer duty, and strong written English. Hybrid work model in Kraków supports collaboration and delivery.

Qualifications

• Understanding of why regulation matters in financial services.
• Familiarity with Consumer Duty principles and complaints handling.
• Strong written English with clear communication.

Responsibilities

• Quality evaluations across the global CX operation, scoring interactions fairly and consistently.
• Assess security, understanding, and resolution quality, plus conduct/regulatory standards during reviews.
• Collaborate with ScoreBuddy and apply QA framework to scale evaluations.

Skills

Regulatory compliance

QA methodologies

Analytical mindset

Attention to detail

ScoreBuddy

Tools

ScoreBuddy

Job description

IG Group in Kraków is seeking a Quality Assurance Analyst to assess client interactions across our global CX operation. You will score fairness and accuracy against our standards and turn findings into actionable insights for improvement.

The role leverages ScoreBuddy in a new QA framework, with emphasis on regulatory compliance, consumer duty, and strong written English. Hybrid work model in Kraków supports collaboration and delivery.