AI-Driven Middle Office Transformation Lead

Aon plc; Kraków; Hybrid; PLN 260,000 - 380,000; Full time

Job summary

Aon plc in Kraków is seeking a Senior Operations Manager to lead a new Middle Office transformation team. You will design the operating model, align cross-border teams, and drive improvements in governance, efficiency and client service.

You will apply automation, AI, analytics and digital tools to create scalable, measurable outcomes while partnering with senior leaders to challenge the status quo and deliver lasting change.

Qualifications

• Proven leadership experience in operations or transformation.
• Strong track record delivering process redesign and service improvement.
• Comfort with technology and hands-on automation/AI and analytics.

Responsibilities

• Establish the Middle Office operating model, priorities, culture and transformation roadmap.
• Build and lead a high-performing cross-border team, encouraging innovation and continuous improvement.
• Partner with senior leaders to identify work that can be simplified, centralized, automated or redesigned.
• Understand root causes and design scalable future-state processes and operating models.
• Apply automation, AI, analytics, and digital tools to realise tangible business benefits.
• Lead implementation and embed balanced process and behavioral change.

Skills

Leadership

Operations transformation

Cross-border teams

Automation

AI

Governance

Data-driven

Job description

Aon plc in Kraków is seeking a Senior Operations Manager to lead a new Middle Office transformation team. You will design the operating model, align cross-border teams, and drive improvements in governance, efficiency and client service.

You will apply automation, AI, analytics and digital tools to create scalable, measurable outcomes while partnering with senior leaders to challenge the status quo and deliver lasting change.