Digital Advertising Technical Specialist with English

Accenture Poland; Warszawa; On-site; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share purchase plan

Workplace training & development

Job summary

Accenture Poland, located in Warsaw city center, is seeking a Digital Advertising Technical Analyst to manage technical onboarding, support advertiser integrations, and improve the self-serve advertising experience. You will work across chat, email, and phone channels to resolve advertiser questions and ensure high service quality.

The role emphasizes English fluency, collaboration with global clients, and ongoing training with a comprehensive development package.

Qualifications

• Bachelor's degree and at least 1 year of experience in customer service, digital marketing, online advertising, or social media.
• Fluent English (minimum B2) with strong written and spoken communication.
• Experience with HTML, CSS, XML, and/or JavaScript, preferably in a digital advertising or technical support setting.

Responsibilities

• Deliver exceptional customer service in a high-volume inbound environment.
• Build positive customer relationships by understanding needs and providing solutions.
• Demonstrate empathy and professionalism in listening and addressing concerns.
• Maintain high satisfaction while meeting SLAs and quality standards.
• Participate in training and coaching with opportunities to apply technical and coding skills.

Skills

English proficiency

Customer service

Digital marketing

HTML/CSS/JavaScript

Troubleshooting

Communication

Education

Bachelor's degree

Tools

HTML/CSS/JS

Job description

Who We Are

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organisations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. The Digital Advertising Technical Analyst role includes the management of customer interactions to increase customer satisfaction and improve service quality, specifically for technical integration on the advertiser's webpages. The Analyst is primarily responsible for providing technical onboarding solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the advertisers' questions and issues are resolved. As a Digital Advertising Technical Analyst, you will help support and expand Accenture s client s self-serve advertising customer base. You will demonstrate the value of Accenture s client s advertising solutions and provide pre- and post-sales support for all self-service products, primarily supporting integration of eCommerce tracking capabilities on their advertising customer web platforms. The team will conduct chat, email, and phone support for small and medium sized companies that advertise on Accenture s client platform. You will provide specialized product and tool support for the client's advertising Pixel code to improve their advertisers' experience and drive higher spending.

THE WORK:

• Deliver exceptional customer service in a high-volume inbound customer contact environment.
• Build positive customer relationships by understanding customer needs and providing solutions aligned with best practices.
• Demonstrate empathy and professionalism by actively listening and responding to customer concerns.
• Maintain high customer satisfaction levels while consistently meeting service level agreements and quality standards.
• Participate in comprehensive training (4-8 weeks) and ongoing coaching, with opportunities to leverage technical and coding skills to enhance the advertiser experience.

HERE'S WHAT YOU WILL NEED:

• Fluency in English (minimum B2) with excellent verbal and written communication skills.
• Bachelor's degree and at least 1 year experience in following: customer service, digital marketing, online advertising, or social media environments.
• Experience working with HTML, CSS, XML, and/or JavaScript, preferably in a digital advertising or technical support setting.
• Strong troubleshooting, problem-solving, and critical-thinking skills, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a passion for delivering exceptional support and building positive customer experiences.
• Ability to adapt quickly to evolving products and client needs, while maintaining a high level of accuracy and attention to detail.
• Strong collaboration, interpersonal, and organizational skills, with a commitment to continuous improvement and service excellence.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER:

• Full-time employment contract.
• Modern office located in Warsaw city center.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.