Account Receivable Senior Analysts

Equinix; Warszawa; On-site; PLN 109,000 - 175,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension plan (PPK)

Annual leaves

Job summary

Equinix, a global digital infrastructure leader, seeks a Senior Billing Analyst in Warsaw to own AR processes and drive improvements. You will support billing accuracy, accounts receivable end-to-end, and risk mitigation while enhancing the customer experience across regions.

The role involves leading regional/global reviews, collaborating with Sales, CS, and Finance, and delivering executive-facing dashboards. Strong Excel and ERP experience preferred.

Qualifications

• Experience in Billing, Accounts Receivable, Credit Control, or Invoice-to-Cash functions.
• Experience managing collections and customer risk.
• Proficiency with ERP systems and Microsoft Excel.
• Bachelor's degree preferred.

Responsibilities

• Monitor AR aging, identify risk drivers, and take proactive actions to reduce aged debt.
• Review accounts monthly with sales, customer, and cross-functional teams.
• Provide monthly cash forecasting for customer groups.
• Lead regional or global customer support and manage disputes.
• Ensure timely resolution of cases in line with SLAs and fix root causes.

Skills

Billing

Accounts Receivable

Credit Control

Invoice-to-Cash

Collections

Customer risk

Microsoft Excel

Education

Bachelor's degree preferred

Tools

ERP systems

Microsoft Excel

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you because when you feel valued, you’re empowered to do your best work.

Job Summary

The Senior Billing Analyst will act as the Global Single point of contact responsible for process improvements and support with Analytical work and Escalation for at least three of our Strategic Customers. This role supports billing accuracy, accounts receivable end-to-end, risk mitigation with direct accountability for customer experience.

Responsibilities

Lead Role

• Monitor AR Aging, identify risk drivers, and take proactive actions to reduce aged debt
• Review accounts monthly with CSM/Sales/Customer (where applicable)
• Monthly Cash forecasting for Customer groups
• Monthly Top 10 90+ Debt deck updates to be presented to GBCC Leadership
• Attend Quarterly business reviews with Sales/CSM and Customer
• Attend regional Customer meetings for tracking of global issues
• Creation of Quarterly Executive decks, which is then presented to the Global Account Team and GBCC Leadership
• Maintain global dispute tracker

Customer Support

• Identify upstream drivers of billing and receivables issues
• Works closely with cross functional organizations to respond to customer inquiries to investigate and work with the in-region Billing analysts and Credit Analysts to resolve the disputes
• Resolve and track global billing issues as they arise working with the upstream teams to fix root cause problems (e.g. Pricing Agreement misalignment, Budgetary Quoting for PO Uplifts)
• Act as First Line Support for disputes and non-payment escalations
• Lead regional or global customer support
• Work though Customer Handbooks (where applicable)
• Ensure new accounts are included in the Global Pricing Agreements

Project Management

• Participate on projects and ad hoc assignments as needed
• Lead small projects
• Streamlining of end-to-end processes

System and Process Efficiencies

• Ensure timely resolution of customer and internal cases in line with SLAs
• Validate data against executed contracts
• Identify upstream drivers of billing and receivables issues
• Partner with Sales, Operations, Pricing, Tax, and IT to drive permanent corrective actions
• Contribute to process improvements, automation initiatives, and control enhancements

Reporting

• Produce and appropriately file reports
• Coordinate reporting globally or regionally

Qualifications

• Demonstrated experience in Billing, Accounts Receivable, Credit Control, or Invoice-to-Cash functions
• Demonstrated experience managing collections and customer risk
• Proficiency with ERP systems and Microsoft Excel
• Bachelor's degree preferred

Pay

The targeted pay range for this position in the following location is / locations are:

Poland - Warsaw Office WAO : 109,000 - 175,000 PLN / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff

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This posting is a new position within our organization.