Workplace Operations Manager (EMEA)

Equinix; Warszawa; On-site; PLN 173,000 - 277,000; Full time

Benefits offered by this job

Bonus eligibility

Equity may be offered

Private Medical Insurance

Pension / PPK

Employee assistance program

Job summary

Equinix Warsaw is seeking a Workplace Operations Manager to lead a regional CRE team across multiple large sites, delivering Safety, Courtesy, Community, and Efficiency while acting as the voice of CRE in the market.

You will coach your team, partner with local leaders and vendors, manage budgets, and drive facility operations in alignment with Equinix values. Fluency in English and strong leadership are essential.

Qualifications

• Proven years of experience in facilities or property management, ideally at sites 50,000+ sq ft.
• Proven experience in hospitality, service delivery, and people leadership.
• University graduate or equivalent work experience.
• Strong track record in project management, budget ownership, and business operations.
• Excellent English—verbal and written.
• A transformational, change-ready leader who coaches early, praises often, and manages underperformance with care.
• Outstanding interpersonal skills and the confidence to be the voice of your team.

Responsibilities

• Own customer service standards across your region—audit tickets, act fast on escalations, and be the first escalation point for unresolved issues.
• Resolve complaints with fact-based, neutral investigation.
• Oversee surprise & delight moments, events, and community-building initiatives that make our offices feel alive.
• Take full accountability for the security and safety of your sites.
• Implement emergency response plans and serve as an out-of-hours point of contact in the call tree.
• Ensure compliance with HSE regulations, building policies, and Business Continuity Planning.
• Keep CRE Ops in step with finance, legal, compliance, and risk standards.
• Communicate up, down, and across—sharing insights so the wider team stays aligned.
• Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety).
• Build and manage annual functional budgets and metrics.
• Champion inclusivity, wellness, and sustainability—helping Equinix attract and retain diverse talent.
• Coach, praise, and develop your team; model Equinix's values every day.
• Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships.
• Contribute to Real Estate planning—capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process.
• Advocate for CRE's value across the business.

Skills

Facilities management

People leadership

Budget ownership

Project management

English language

Education

University graduate or equivalent

Job description

Team

Corporate Real Estate (CRE) | Reports to: CRE Director | Scope: Multi-site / Regional Hub

About the Role

As a Workplace Operations Manager, you'll lead a regional team across multiple large sites, delivering the Four Keys—Safety, Courtesy, Community, and Efficiency—to customers. You will be the authoritative voice of CRE in your markets, coaching your team and partnering with local business leaders, vendors, and landlords.

Responsibilities

Delight the Customer

• Own customer service standards across your region—audit tickets, act fast on escalations, and be the first escalation point for unresolved issues.
• Resolve complaints with fact-based, neutral investigation.
• Oversee surprise & delight moments, events, and community-building initiatives that make our offices feel alive.

Safety First

• Take full accountability for the security and safety of your sites.
• Implement emergency response plans and serve as an out-of-hours point of contact in the call tree.
• Ensure compliance with HSE regulations, building policies, and Business Continuity Planning.

Courtesy & Compliance

• Keep your regional CRE Ops in step with finance, legal, compliance, and risk standards.
• Communicate up, down, and across—sharing insights so the wider team stays aligned.
• Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety).

Community

• Build and manage annual functional budgets and metrics.
• Champion inclusivity, wellness, and sustainability—helping Equinix attract and retain diverse talent.
• Coach, praise, and develop your team; model Equinix's values every day.

Efficiency

• Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships.
• Contribute to Real Estate planning—capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process.
• Advocate for CRE's value across the business.

Qualifications

• Proven years of experience in facilities or property management, ideally at sites 50,000+ sq ft.
• Proven experience in hospitality, service delivery, and people leadership.
• University graduate or equivalent work experience.
• Strong track record in project management, budget ownership, and business operations.
• Excellent English—verbal and written.
• A transformational, change-ready leader who coaches early, praises often, and manages underperformance with care.
• Outstanding interpersonal skills and the confidence to be the voice of your team.

Targeted Pay Range

Poland - Warsaw Office WAO: 173,000 - 277,000 PLN / Annual

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected, and efficient. Employees are eligible for bonus, and equity may be offered depending on the position.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Core Benefits – Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.

Other Benefits and Perks – Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant with regulatory requirements on benefits and leaves.

Equal Employment Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.