Account Manager

Tonik; Województwo wielkopolskie; Híbrido; PLN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Trips to SF

Unlimited hardware & software budget

Dinners, retreats and workations

Hands-on with AI tooling

Descripción de la vacante

Tonik is seeking an experienced Account Manager to own and grow a portfolio of key client accounts. You will build strong relationships with founders and their teams, identify opportunities for upsells and renewals, and drive growth through a structured Account Growth Plan.

Regular calls with US clients and occasional travel to SF are part of the role. You will manage proposals, pricing discussions, and the pipeline while ensuring clear communication and value delivery across brand, web,

Formación

• 3+ years in account management or client partnership at a software house, digital agency or product studio.
• Track record of growing accounts with upsells, cross-sells and renewals you can quantify.
• Fluent English (C1) and CRM discipline; comfortable with US calls and travel.

Responsabilidades

• Own the portfolio of key client accounts and be the founder's go-to person at Tonik
• Build real relationships with founders and their teams to identify growth opportunities
• Run an Account Growth Plan with quarterly and yearly revenue goals
• Spot, shape and close growth opportunities across brand, web, product, motion and dev
• Map the account, identify stakeholders, and foster introductions
• Monitor client satisfaction (NPS, feedback, retros) and address issues early
• Turn client needs into briefs and ensure smooth handoffs to PMs and delivery
• Own proposals, renewals, pricing conversations and maintain an up-to-date pipeline
• Articulate value delivered to each client with measurable numbers
• Occasional trips to SF for events and on-site meetings

Conocimientos

Account management

Sales

Relationship building

CRM discipline

Communication

English proficiency

Herramientas

Pipedrive

Descripción del empleo

We're a well-knit digital design studio working with products, brands and (ai-)code. Top founders come to us because we get early-stage like no one else. We help them define, build and scale future unicorns. That means we think beyond beyond the kickoff call (though a well-timed upsell still hits). Fair warning: this is not a place to coast. The pace is set by founders who move fast, and we like it that way.

You’re free to do the job your way, but the team is there for you. Doesn’t matter if you’re just in a pickle or need a real talk about your career – there’s always folks happy to give you a hand.

And hey, we’re not here to point the finger at what to do. If you see something we can improve or know how to reach our goals – do it and get your cred.

team size

90+

no.

Delivery team members

7

LOCATION

Remote with Poznań HQ (if you want to visit)

Working hours

Clients

Early-stage startups

Communication

Polish internally, English with clients

You grow our client relationships – you don't schedule them. This is a commercial role: you own the account, the relationship and where it goes next.

• Owning a portfolio of our key client accounts and being the founder's go-to person at tonik
• Building real relationships with founders and their teams: understanding where their company is heading, what's burning and where we can move the needle next
• Running every account on an Account Growth Plan: a quarterly plan and yearly revenue goals for each client
• Spotting, shaping and closing growth opportunities – follow-up phases, new scopes, new services across brand, web, product, motion and dev
• Mapping the account: who we know, who we work with, who we should know – and getting introduced
• Keeping a pulse on client satisfaction (NPS, feedback, retros) and stepping in before small issues become big ones
• Turning client needs into clear briefs and making sure the handoff to our PMs and delivery teams is clean
• Owning the commercial basics: proposals, renewals, pricing conversations and a pipeline that's always up to date
• Knowing – and being able to tell – the value we deliver to each client, in numbers
• Showing up where our clients are: occasional trips to SF for events and on-site meetings

It’s a match if you’re like this

• 3+ years in account management or client partnership at a software house, digital agency or product studio
• A track record of growing accounts, not just keeping them happy – upsells, cross-sells and renewals you can put numbers on
• Sales instinct: you're comfortable owning targets, talking money and asking for the next deal
• The ability to earn founders' and C-level trust fast – and keep it
• A structured way of working: you plan accounts ahead, live in your CRM (Pipedrive is a plus) and don't need reminders
• Enough understanding of how digital products, brands and websites get made to spot opportunities and set realistic expectations
• Fluent English (at least C1)
• Okay with regular afternoon and evening calls with US clients (ET/PT) and occasional travel to SF
• Comfortable with the early-stage tempo: several clients at once, founders who move fast, no "let's revisit next quarter"
• Vibe compatible with a high-performance, low-ego and drama-free culture
• Bonus points for experience with VC-backed startups from the US, knowing the ecosystem (YC, a16z Speedrun, HF0), entrepreneurial experience, or a project management background

What you get

• A world-class team around you: high-agency, senior, low-ego. We set the bar high, raise it often, and pull you up with it
• Founders from the Valley's top rosters: a16z Speedrun, YC, HF0 and more. We've partnered with 200+ of them
• AI-native delivery, not pixel pushing. We're rebuilding the studio around it, and you'll help define how it works
• A direct line to founders. Strong ideas go from concept to shipped in days, the decision loop is that short
• Trips to SF to work with clients. You get the epicenter up close
• Top-tier AI tooling on us (whatever's winning right now)
• Unlimited hardware & software budget
• Dinners, retreats and workations

The process

• 1. You first
• 2. Vibe check Let’s jump on a call, so we can both figure whether it’s a fit.
• 3. Show off You’ll get a task so we can see your magic in practice.
• 4. Join the team One last interview to talk details and that’s it, you’re on board!

Martyna Anessi

Head of People

CEO

OUR STUDIO

We ship like machines but hug like humans.

AI, Fintech, Medtech - you name it. While we’re trailblazing design in emerging industries, we're not yes-men or rubber stamps. The best partners are those who challenge your thinking.

business as usual

wine's good

xoxo waysconf '23

qwerty fabian

Always brave always mysterious

We don't just build products; we build leverage. Each detail, from pixel to code, is a force multiplier for your vision. You’ll work with a team grounded in reality but not afraid to voice game-changing perspectives.

WEbflow conf 2023

Always open to new nodes in our network, we focus our energy on what truly excites us, leveraging our expertise and passion. This, as a result, skyrockets your big idea.