Account Manager

Tonik; Polska; Remote; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Remote work with Poznań HQ

Flexible hours

Trips to SF

Job summary

Tonik, a digital design studio, seeks an independent Account Manager for a long-term B2B cooperation. You’ll own the account, the relationship and future direction, with flexible hours and a remote-first setup, while visiting Poznań HQ when needed.

You steer the strategy and deliverables with a founder-level mindset. You’ll manage a portfolio of early-stage startups, build real relationships with founders, run growth plans, and coordinate with PMs and delivery teams to ensure results.

Qualifications

• 3+ years in account management or client partnership in software/agency
• Proven track record of growing accounts with upsells and renewals
• Fluent English (C1) and comfortable with US time zones
• Experience with VC-backed startups is a bonus

Responsibilities

• Own the portfolio of key client accounts and be the founder's go-to person
• Build real relationships with founders and teams to identify growth opportunities
• Lead Account Growth Plans with quarterly and annual revenue goals
• Spot, shape and close growth opportunities across brand, web, product, motion and dev
• Map the account and establish introductions
• Maintain client satisfaction with feedback and retros
• Turn client needs into clear briefs and hand off to PMs/delivery teams
• Own proposals, renewals, pricing conversations and a healthy pipeline
• Demonstrate the value delivered to each client in numbers
• Occasional trips to SF for events and on-site meetings

Skills

Account management

Relationship building

Sales & negotiation

CRM management

English proficiency

Tools

Pipedrive

Job description

We're a well-knit digital design studio working with products, brands and (ai-)code. Top founders come to us because we get early-stage like no one else. We help them define, build and scale future unicorns. That means we think beyond beyond the kickoff call (though a well-timed upsell still hits). Fair warning: this is not a place to coast. The pace is set by founders who move fast, and we like it that way.

We're looking for an independent Account Manager for a long-term B2B cooperation: someone hyped to build 0→1. You organise your own time and place of work and deliver the agreed results your way. Nobody here is breathing down your neck about what, when or how you do it. See a better route to the goal? Take it and take the cred.

The cooperation is non-exclusive: you're free to work with other clients, as long as it doesn't create an actual conflict of interest or breach confidentiality. Each project (scope, timeline, remuneration) is agreed separately, and taking one on is always your call.

team size

90+

no.

Delivery team members

7

LOCATION

Remote with Poznań HQ (if you want to visit)

Cooperation hours

Flexible (within EU timezone)

Clients

Early-stage startups

Communication

Polish internally, English with clients

What You’ll Do

You grow our client relationships – you don't schedule them. This is a commercial role: you own the account, the relationship and where it goes next.

• Owning a portfolio of our key client accounts and being the founder's go-to person at tonik
• Building real relationships with founders and their teams: understanding where their company is heading, what's burning and where we can move the needle next
• Running every account on an Account Growth Plan: a quarterly plan and yearly revenue goals for each client
• Spotting, shaping and closing growth opportunities – follow-up phases, new scopes, new services across brand, web, product, motion and dev
• Mapping the account: who we know, who we work with, who we should know – and getting introduced
• Keeping a pulse on client satisfaction (NPS, feedback, retros) and stepping in before small issues become big ones
• Turning client needs into clear briefs and making sure the handoff to our PMs and delivery teams is clean
• Owning the commercial basics: proposals, renewals, pricing conversations and a pipeline that's always up to date
• Knowing – and being able to tell – the value we deliver to each client, in numbers
• Showing up where our clients are: occasional trips to SF for events and on-site meetings

It’s a match if you’re like this

• 3+ years in account management or client partnership at a software house, digital agency or product studio
• A track record of growing accounts, not just keeping them happy – upsells, cross-sells and renewals you can put numbers on
• Sales instinct: you're comfortable owning targets, talking money and asking for the next deal
• The ability to earn founders' and C-level trust fast – and keep it
• A structured way of working: you plan accounts ahead, live in your CRM (Pipedrive is a plus) and don't need reminders
• Enough understanding of how digital products, brands and websites get made to spot opportunities and set realistic expectations
• Fluent English (at least C1)
• Okay with regular afternoon and evening calls with US clients (ET/PT) and occasional travel to SF
• Comfortable with the early-stage tempo: several clients at once, founders who move fast, no "let's revisit next quarter"
• Vibe compatible with a high-performance, low-ego and drama-free culture
• Bonus points for experience with VC-backed startups from the US, knowing the ecosystem (YC, a16z Speedrun, HF0), entrepreneurial experience, or a project management background

What the cooperation includes

• A world-class bench around you: high-agency, senior, low-ego. We set the bar high, raise it often, and pull you up with it
• Founders from the Valley's top rosters: a16z Speedrun, YC, HF0 and more. We've partnered with 200+ of them
• AI-native delivery, not pixel pushing. The studio runs on it, and how you use it can shape how we all do
• A direct line to founders. Strong ideas go from concept to shipped in days, the decision loop is that short
• Trips to SF when the project calls for it. You get the epicenter up close
• Top-tier AI tooling (whatever's winning right now) and every access the project needs
• EU-timezone cooperation, overlap only where the project genuinely needs it
• Optional invites to dinners, retreats and nights out. Come if you feel like it

Process coordinators

Martyna Anessi

Head of People

CEO

OUR STUDIO

We ship like machines but hug like humans.

AI, Fintech, Medtech - you name it. While we’re trailblazing design in emerging industries, we're not yes-men or rubber stamps. The best partners are those who challenge your thinking.

business as usual

wine's good

xoxo waysconf '23

qwerty fabian

Always brave always mysterious

We don't just build products; we build leverage. Each detail, from pixel to code, is a force multiplier for your vision. You’ll work with a team grounded in reality but not afraid to voice game-changing perspectives.

WEbflow conf 2023

Always open to new nodes in our network, we focus our energy on what truly excites us, leveraging our expertise and passion. This, as a result, skyrockets your big idea.