Account Manager

tonik; Poznań; Remote; PLN 114,000 - 164,000; Full time

Benefits offered by this job

Non-exclusive cooperation

Trips to SF (occasional)

Job summary

tonik is seeking an independent Account Manager for long-term B2B cooperation. You will own client relationships, build growth plans, and drive revenue across multiple accounts. The role emphasizes high autonomy, direct founder access, and a fast-paced, results-driven culture.

Expect regular calls with US clients in the afternoon/evening and occasional travel to SF. Non-exclusive cooperation and flexible work style are core features of this position.

Qualifications

• 3+ years in account management or client partnership at a software house, digital agency or product studio.
• Proven account growth with upsells, cross-sells and renewals with measurable results.
• Sales-driven, comfortable discussing targets and pricing.
• Ability to earn founders' and C-level trust quickly.
• Structured, CRM-driven work style (Pipedrive familiarity a plus).
• Understanding of how digital products, brands and websites are built to spot opportunities.
• Fluent English (C1).
• Willingness for regular afternoon/evening calls with US clients and travel to SF.
• Comfort with high-tempo, multi-client environment.
• Culture fit: high-performance, low-ego, drama-free.
• Bonus: VC-backed startup experience or project management background.

Responsibilities

• You grow our client relationships; you own the account and its direction.
• You own a portfolio of key client accounts and serve as the founder's go-to person.
• You build real relationships with founders and their teams to spot next steps.
• You run an Account Growth Plan with quarterly plans and yearly revenue goals.
• You spot, shape and close growth opportunities across services (brand/web/product/motion/dev).
• You map the account and secure introductions.
• You monitor client satisfaction (NPS/feedback) and intervene early.
• You translate needs into briefs and handoff to PM/delivery.
• You own proposals, renewals, pricing, and a up-to-date pipeline.
• You quantify value to clients in measurable numbers.
• You attend events or on-site meetings in SF when required.

Skills

Account management

Account growth

Sales mindset

Trust-building

Structured CRM workflow

Digital product knowledge

Fluent English

US client calls

Early-stage tempo

Culture fit

VC startup experience

Pipedrive

Tools

Pipedrive

Job description

We're a well-knit digital design studio working with products, brands and (ai-)code. Top founders come to us because we get early-stage like no one else. We help them define, build and scale future unicorns. That means we think beyond beyond the kickoff call (though a well-timed upsell still hits). Fair warning: this is not a place to coast. The pace is set by founders who move fast, and we like it that way.

We're looking for an independent Account Manager for a long-term B2B cooperation: someone hyped to build 0→1. You organise your own time and place of work and deliver the agreed results your way. Nobody here is breathing down your neck about what, when or how you do it. See a better route to the goal? Take it and take the cred.

The cooperation is non-exclusive: you're free to work with other clients, as long as it doesn't create an actual conflict of interest or breach confidentiality. Each project (scope, timeline, remuneration) is agreed separately, and taking one on is always your call.

What You'll Do

You grow our client relationships – you don't schedule them. This is a commercial role: you own the account, the relationship and where it goes next.

• Owning a portfolio of our key client accounts and being the founder's go-to person at tonik
• Building real relationships with founders and their teams: understanding where their company is heading, what's burning and where we can move the needle next
• Running every account on an Account Growth Plan: a quarterly plan and yearly revenue goals for each client
• Spotting, shaping and closing growth opportunities – follow-up phases, new scopes, new services across brand, web, product, motion and dev
• Mapping the account: who we know, who we work with, who we should know – and getting introduced
• Keeping a pulse on client satisfaction (NPS, feedback, retros) and stepping in before small issues become big ones
• Turning client needs into clear briefs and making sure the handoff to our PMs and delivery teams is clean
• Owning the commercial basics: proposals, renewals, pricing conversations and a pipeline that's always up to date
• Knowing – and being able to tell – the value we deliver to each client, in numbers
• Showing up where our clients are: occasional trips to SF for events and on-site meetings

What We're Looking For

• 3+ years in account management or client partnership at a software house, digital agency or product studio
• A track record of growing accounts, not just keeping them happy – upsells, cross-sells and renewals you can put numbers on
• Sales instinct: you're comfortable owning targets, talking money and asking for the next deal
• The ability to earn founders' and C-level trust fast – and keep it
• A structured way of working: you plan accounts ahead, live in your CRM (Pipedrive is a plus) and don't need reminders
• Enough understanding of how digital products, brands and websites get made to spot opportunities and set realistic expectations
• Fluent English (at least C1)
• Okay with regular afternoon and evening calls with US clients (ET/PT) and occasional travel to SF
• Comfortable with the early-stage tempo: several clients at once, founders who move fast, no "let's revisit next quarter"
• Vibe compatible with a high-performance, low-ego and drama-free culture
• Bonus points for experience with VC-backed startups from the US, knowing the ecosystem (YC, a16z Speedrun, HF0), entrepreneurial experience, or a project management background

What the cooperation includes

• A world-class bench around you: high-agency, senior, low-ego. We set the bar high, raise it often, and pull you up with it
• Founders from the Valley's top rosters: a16z Speedrun, YC, HF0 and more. We've partnered with 200+ of them
• AI-native delivery, not pixel pushing. The studio runs on it, and how you use it can shape how we all do
• A direct line to founders. Strong ideas go from concept to shipped in days, the decision loop is that short
• Trips to SF when the project calls for it. You get the epicenter up close
• Top-tier AI tooling (whatever's winning right now) and every access the project needs
• EU-timezone cooperation, overlap only where the project genuinely needs it
• Optional invites to dinners, retreats and nights out. Come if you feel like it
• A compensation of 83-119 PLN net per hour + VAT