#13502c - Software Engineer (Python / Java)

Hire-Fox; Kraków; Hybrid; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Equity

Paid time off

Well-being stipend

Job summary

Hire-Fox is seeking a Software Engineer (Python/Java) to act as a first responder for customer escalations and collaborate with support, engineering, and sales teams. The role emphasizes building tools, debugging complex issues, and driving customer satisfaction across the product landscape.

The candidate will work with Python/Bash scripting, microservices concepts including Istio, and strive for robust solutions in a fast-paced SaaS environment.

Qualifications

• Candidates with strong problem-solving skills and experience debugging in distributed systems.
• Knowledge of SaaS applications and customer advocacy.

Responsibilities

• Debug and isolate complex system and environmental issues.
• Develop tools to facilitate debugging, reproduction, and validation of issues.
• Experience across multiple feature areas and understanding of product landscape.
• Design and implement features and generate reports to support sales.
• Provide best practice guidelines to users and internal teams.
• Manage customer expectations aligned with engineering priorities.

Skills

Problem solving

SaaS experience

Python scripting

Bash scripting

Microservices basics

Communication skills

3+ years experience

Education

Bachelor's or Master's in CS/Engineering or related field

Tools

Python

Bash

Istio

Job description

#13502c - Software Engineer (Python / Java)

As a member of our dynamic team, you will play a pivotal role as the first responder for customer escalations, engaging with engineering to resolve issues efficiently. Collaboration with support, engineering, and sales teams will be a core aspect of your responsibilities, making a passion for customer advocacy imperative.

Key Responsibilities

• Debug and isolate complex system and environmental issues
• Develop tools to facilitate debugging, reproduction, and validation of specific issues
• Exhibit proficiency across different feature areas, understanding the entire product landscape
• Devise workarounds for complex issues that have significant customer impact
• Design and implement features, and generate reports to empower the sales team in acquiring new accounts
• Provide best practice guidelines to internal and external users
• Manage customer expectations in alignment with engineering priorities

Skills & Experience

• Exceptional problem-solving, triaging, and debugging skills in large-scale distributed systems
• Prior experience managing SaaS applications
• Passionate about building elegant and powerful tools to solve customer problems
• Proficiency in scripting using Python and/or bash scripting
• Knowledge of microservices fundamentals including Service Mesh using Istio, service discovery, deployment strategies, monitoring, scheduling, and load balancing
• Strong communication skills, both verbal and written
• 3+ years of Software Engineering experience
• Bachelor's/Master's in Computer Science, Engineering, or related technical field, or equivalent practical experience.

What We Offer

The Employer offers flexibility in working arrangements, including remote and/or in-office roles for most positions. In addition to base pay, the role is eligible for incentive compensation and may qualify for equity or long-term cash awards. This role qualifies for a comprehensive benefits package, including healthcare and retirement plans, paid time off, well-being expense reimbursement, and more.