Voice AI Solutions Engineer - Backend & Personas

ibex. Pakistan; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

ibex. seeks an AI Solutions Engineer to configure and deploy voice-based AI agents on our platform, focusing on backend/API integration and persona tailoring. You will act as a bridge between clients, conversational AI capabilities, and technical backends, collaborating with stakeholders across disciplines.

You will craft agent personas and flows, implement domain contexts, and write clean, testable code while ensuring high-quality deliverables and smooth deployments.

Qualifications

• Bachelor’s degree in CS, IT or related field.
• 2+ years of backend development experience with Python or Node.js.
• Experience with RESTful APIs, Webhooks, and JSON/XML payloads.
• Exposure to prompt engineering or retrieval-augmented generation (RAG) workflows.
• Knowledge of SIP technology at a high level.
• Strong knowledge of NodeJS, PHP, and MVC frameworks like ExpressJS, Laravel, Yii.

Responsibilities

• Collaborate with both technical and non-technical stakeholders.
• Translate customer requirements into clear technical actions within the platform.
• Define and refine agent personas, conversation flows, and domain contexts.
• Write clean, maintainable, and well-tested code.

Skills

Backend development

Node.js

Python

RESTful APIs

Webhooks

JSON/XML payloads

MVC frameworks

MySQL

Git

Prompt engineering/RAG

Communication

Education

Bachelor’s Degree in Computer Science or IT

Tools

ExpressJS

Laravel

Yii

NodeJS

PHP

Job description

ibex. seeks an AI Solutions Engineer to configure and deploy voice-based AI agents on our platform, focusing on backend/API integration and persona tailoring. You will act as a bridge between clients, conversational AI capabilities, and technical backends, collaborating with stakeholders across disciplines.

You will craft agent personas and flows, implement domain contexts, and write clean, testable code while ensuring high-quality deliverables and smooth deployments.