Virtual Assistant

Murkez Technologies; Lahore; On-site; PKR 390,600 - 725,400; Full time

Job summary

Murkez Technologies is seeking a motivated Travel Desk associate for the Dream Vacation project. This onsite role involves assisting with travel bookings, customer support, and day-to-day operations to ensure a seamless experience for clients.

The candidate will manage quotations, reservations for flights, hotels, and cruises, and handle inquiries via email, phone, and live chat. Fresh graduates are welcome; knowledge of travel operations and MS Office is a plus.

Qualifications

• Fresh graduate or up to 1 year of relevant experience.
• Basic understanding of travel operations (preferred).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong attention to detail and organizational skills.

Responsibilities

• Handle travel bookings and quotations after learning the process.
• Process new reservations for flights, hotels, and cruises.
• Manage modification requests and customer calls.
• Support group booking coordination and data entry in CRM/Excel.

Skills

Attention to detail

Organizational skills

Multitasking

Microsoft Office

Education

Fresh graduate

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

We are an emerging business consulting company providing services to industry-leading clientele in North America, Europe, and the Middle East.

We have a multidisciplinary service portfolio catering to 19 clients across 3 continents including market leaders in the Telecom, Healthcare, Insurance, Energy, Food, and Real Estate industries.

Job Description

Job Type: Full – Time (Onsite)

Summary :

Weare looking for a motivated and detail-oriented individual to join our TravelDesk team for the Dream Vacation project. The candidate will assist with travelbookings, customer support, and operational activities, ensuring a seamlessexperience for clients.

Key Responsibilities:

• After learning the process, do the full quotationby yourself
  
• Handle new reservation processing for flights,hotels, and cruises
  
• Manage modification requests and customer calls
  
• Support group booking coordination
  
• Perform data entry in the Cruise Control System
  
• Conduct fare monitoring and update pricinginformation
  
• Assist with ancillary travel arrangements (flights,hotels, add-ons)
  
• Respond to customer inquiries via email, phone, andlive chat
  
• Maintain and update travel itineraries accurately
  
• Ensure accurate documentation and record-keeping inCRM/Excel
  
• Perform general administrative and coordinationtasks

Requirements

Qualifications and Skills:

• Fresh graduate or up to 1 year of relevantexperience
  
• Basic understanding of travel operations(preferred)
  
• Proficiency in Microsoft Office (Excel, Word,PowerPoint)
  
• Strong attention to detail and organizationalskills
  
• Ability to multitask and work in a fast-pacedenvironment
  
• Willingness to learn and adapt
  
• Ability to work in US time zones
  

Timings:

• 6:00 PM to 3:00AM Pakistan Standard Time