Technical Support Professional-AMS

IBM; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

IBM Consulting is seeking a Technical Support Professional: AMS to apply technical expertise in production support tasks, with solid knowledge of database management, operating systems, and multiple programming languages within the ITIL framework.

Your role includes incident, problem and change management, monitoring production processing, and ensuring ITIL-aligned practices to minimize disruption and maintain service quality.

Qualifications

• Experience with database concepts including modeling, normalization and querying.
• Experience with multiple operating systems and troubleshooting.
• Exposure to programming languages and syntax.
• Familiarity with ITIL processes (incident, problem, change).
• Experience in production support tasks, monitoring and escalation.

Responsibilities

• Incident management across production support tasks.
• Identify and resolve problems using knowledge of the application and underlying tech.
• Implement and manage changes to production processing with minimal disruption.
• Monitor production processing and escalate issues to prevent incidents.
• Adhere to ITIL framework and maintain high-quality standards.

Skills

Database management

Operating systems

Programming languages

ITIL framework

Production support

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Technical Support Professional: AMS, you will utilize your technical expertise to perform and manage production support tasks. This role requires a solid understanding of database management, various operating systems, and multiple programming languages, aligned with the ITIL framework.

Your primary responsibilities will include:

• Incident Management: Perform and manage basic to moderate production support tasks, including incident management, escalating to higher levels when necessary.
• Problem Management: Identify and resolve problems, utilizing knowledge of the application, its functionality, and underlying technology to provide effective solutions.
• Change Management: Implement and manage changes to production processing, ensuring minimal disruption to services.
• Monitoring Production Processing: Continuously monitor production processing to identify potential issues and take proactive measures to prevent incidents.
• ITIL Framework Adherence: Ensure all support tasks are performed in accordance with the ITIL framework, maintaining high-quality standards and best practices.

Required technical and professional expertise

• Database Management Knowledge: Exposure to database management concepts, including data modeling, normalization, and querying.
• Operating System Familiarity: Experience working with various operating systems, including installation, configuration, and troubleshooting.
• Programming Language Skills: Exposure to multiple programming languages, including syntax, data types, and control structures.
• ITIL Framework Understanding: Familiarity with the ITIL framework, including incident, problem, and change management processes.
• Production Support Experience: Experience performing and managing basic to moderate production support tasks, including monitoring production processing and escalating issues when necessary.

Preferred technical and professional experience

• Advanced Database Skills: Exposure to advanced database management concepts, including data warehousing, ETL processes, and database performance tuning, would be beneficial in this role.
• Scripting Language Knowledge: Experience working with scripting languages, such as Python or PowerShell, to automate tasks and improve efficiency, would be an asset.
• Cloud Platform Familiarity: Familiarity with cloud platforms, including deployment, scaling, and security, would be advantageous in managing production support tasks.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.